Button Issue - January 31, 2018 (Build 3.12.14612.0)
Feb 01, 2018
By
Doug Brown
I have discovered an issue that jams Storyline 360 at runtime and preview mode. After several hours debugging I isolated the issue to a button with custom states.
This can be replicated by the following steps:
- create a button
- add a new custom state
- add a text box to the custom state
- set the custom state as default
The screen will not preview or show when published, just a spinning timer symbol. If you remove the text box or change the default state back to normal all is OK.
This just started on the latest revision. I have attached a link and storyline 360 file. In the example the first slide has a default button state as normal, second slide has a default button state as custom state.
Published file:
https://360.articulate.com/review/content/acef546d-026e-4987-9518-8830d77475e8/review
Storyline 360 example file attached
13 Replies
I have the exact problem. It looks like we'll need another update to fix this. Have you submitted a support ticket?
Thanks Mark Yes Just did it
Are you using Win 10 or 7? I'm still on 7.
Hi Mark, Windows 10 Pro latest version. 64 bit version
Hi Mark,
Please submit a support case here. Our team will want to take a look at a file and they'll be able to share an earlier update you can roll back too if needed.
I have the same issue with two text boxes with an initial state of hidden. When a button is clicked (1 button per text box), the text should appear with an animation on entry. On Preview, the first text box displays without clicking and the animation plays. The second text box won't display if you click the button or not. I entered a ticket yesterday.
Thanks Jan - I see your support case and my colleague Chino has already been assigned too it! Chino will be in touch once he's done some testing and we'll keep you posted in your Support case about this!
Thank you very much
Hi folks! I'm happy to let you know that we've rolled out a fix for an issue with states that could cause some features to fail in HTML5 output. For example, slides might not load, hover states might not work, or drag-and-drop submit buttons might be unresponsive.
To take advantage of this fix, launch your desktop app and follow these steps to install the latest release of Storyline 360.
Thanks for working through this one with us, and let us know how you make out!
Hi Crystal, I can confirm issue is now resolved with February 1, 2018 (Build 3.12.14647.0)
see link to example above now working
https://360.articulate.com/review/content/acef546d-026e-4987-9518-8830d77475e8/review
Thankyou for your prompt assistance, it is this type of community and technical support that sets Articulate above all others.
Thanks Doug for that update, and for your patience as our team worked to figure it out. 😀
Looks like we're back in business! Thanks for your help today Ashley. I'm sure it's been a long one :)
Thanks for the update Mark, and I'm just glad we got you back up and running!
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