Button Sets in SL 360

Hi Kim

the setup looks right, but can you check if on your layer properties you have the 'prevent user from clicking on base layer' option ticked.

Hi Wendy,

No, I do NOT have that option selected on any of the layers. I don't know when you would even use that option. I've never paid attention to that one before.

I just don't understand why my tabs work fine in Preview mode but don't work once published. I have never dealt with this before in my many years using Storyline. However, this is the first time I've used a button set since transitioning to SL360 and didn't know if something had changed with this version. 

Hi Kimberly

can you share the story file and let us know which slide you are having issue with.

Hi Wendy,

I trimmed this file down to just show the slide I'm having issues with, since i have company info on this course. You'll see it works correctly in Preview but not when published.

I need to find a solution as quickly as possible since my deadlines are to get this course for customer review are the end of this week. I've never ran into this issue with Button sets before.

Thanks!

Kim

Hi Kimberly

it works correctly in Preview because SL360 previews the HTML5 output.  You have your publish setting to 'FLASH' - some browsers have disabled flash so that's why it's not working. I changed the setting to Flash/HTML5 and it works as expected

Here is what the publish formats mean

Thanks so much Wendy!  I have never had to go into this setting before. It appears it defaults to Flash. I appreciate all of the help with this!

No worries - glad that helped Kimberly - all the best with your deadline :-)

Hi Wendy,

I am still having issues with this course publishing all of the content correctly. Each time I try to attach my notes and the new version of the file, it doesn't post to this forum. Is there a way I can contact you directly via email?

I just tried to upload the storyline file again to this string, but when I click Post Reply, nothing happens and I just get a blank screen. It is not letting me attach anything and I hate to start a new string,  I am in desperate need of help with this as my deadline is this Friday.

Thanks!

Hi Kimberly

if you are replying via email the attachments won't display here in the forum - you need to use the grey 'add attachment' button at the bottom of the post.  If that still doesn't work click my profile picture and contact me that way.

Hi Kimberly

I notice you are publishing to WEB - when you are testing the file are you uploading to a webserver or are you testing locally? Which browser are you using to test?

Hi Wendy,

I am just testing my content locally. I am using IE 11.  I haven't tested in Chrome because I believe the default browser for our students is IE.

HI Kimberly

to get a true reading of what's happening and to see how your users would experience the module I would upload the file to a webserver and test using IE to see if you get the same results.  If you need a temporary webserver you can use Articulate Tempshare to test it.