Calibri Font Not Displaying in Launched Module

Dec 20, 2019

I have a slide in a module that includes text which also includes a few phone numbers.  The font I used is Calibri.  We are getting reports from some learners that the phone numbers are not displaying when taking the module.  What would cause the phone numbers not to display for a small population of learners?  Calibri is a universal font type so this is very unusual. 

3 Replies
Leslie McKerchie

Hello Lakshmi and welcome to E-Learning Heroes 😊

Thanks for letting us know that you're running into a similar issue. It doesn't look like we heard back from Rebecca, but I'd be happy to help.

You mention that you're only seeing the issue in your LMS. I'm curious if this happens in another LMS, such as SCORM Cloud, or if it's limited to your LMS?

If you'd like us to take a look or help with testing, then with your permission, please share your project file. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

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