Can't insert a video from file consistently.

Hi Debbie,

Is this only happening when inserting SWF videos, or any file types? I haven't seen or heard of a similar issue, so I'd probably want to start by testing one of your files to see if I can recreate it. Where are you pulling the video files from, are they stored on your local hard drive? 

Also, can you check that you're on the latest update of Storyline 3, Update 4? 

Hi there Debbie! Sorry to hear Storyline is making you jump through hoops just to insert a video--I know that's got to be irritating! I'm happy to help you get this straightened out.

First, what kind of video files are you using? Are they MP4, SWF, or something else? 

Also, does this problem happen if you insert a video in a new, blank Storyline file? 

I finally located something that indicated which version I am on: Update 2: 3.2.13213.0, so it doesn't look like the most recent. I'll reach out to my IT department to obtain the update.

I am mostly downloading MP4 files, located on my hard drive, mostly created from Camtasia. But a few videos from Getty, which are QuickTime Movies, do not load either. (I have just screen recorded in Camtasia for a work around and didn't relate the two as possibly the same issue as they act differently.)

I was successful in starting with a new blank SL file, added some shapes, images, text and was still able to add 3 of the same videos I am working on with no issues.

I would be happy to share the file if you send me a good place to send it.

Thanks for those additional details, Debbie! 

It sounds like this is an issue with one particular Storyline file, since you had no problem inserting the videos into a new file. 

If you're still having trouble after updating to the most recent version, please share you Storyline file and the video files with our team by clicking here. We'll take a closer look!

Thank you, I will. When IT reaches out and helps me, I will let you know if the problem persists.

But to clarify, it has been in several different Storyline files that I have had this issue with since we updated to SL3. As an example, this morning I was able to insert about 10 - 1 to 2 second video files (with no other formatting actions) before it called uncle.

With the sample, I only tried to do a little formatting between each insertion, and stopped after 3 insertions. I am not at all confident that if I started building a course in the new file that it would give me different results. Perhaps the updates will fix my issue.

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Debbie Barents | Instructional Designer
Telecommuter | Aurora, CO
C 720.296.0143 | www.apria.com
Improving the quality of life for our patients at home.

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Hey Debbie,

Be sure to let us know how the update works for you. This will also repair your install when you update, so fresh software is good too :)

As Ashley first mentioned, please be sure that you are working off of your local drive as well.

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