Have you tried installing the application by running it using administrator rights? If you're not an administrator on your computer, try reaching out to your IT staff to get assistance on installing the application as an admin.
If you are already an administrator on your computer, you can try downloading the applications that you need from here and doing a manual install:
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Hi Rinnvuth,
Sorry to hear that you ran into this snag.
Have you tried installing the application by running it using administrator rights? If you're not an administrator on your computer, try reaching out to your IT staff to get assistance on installing the application as an admin.
If you are already an administrator on your computer, you can try downloading the applications that you need from here and doing a manual install:
https://360.articulate.com/downloads/all
If the issue persists, open a case with our support team here so we can provide further assistance.