can't play layers or paste triggers in to them

Hi John!

Do you have a .story file that we can take a look at?

Thanks for your response...unfortunately I can't send it to anyone.

I swapped out a video and now the timeline won't move on the layer...the
base layer has a video that I'm able to view in the timeline...still trying
to figure it out. Maybe it's a RAM thing? It's a large file.

Perhaps you would be able to share privately here or could you create a sample file with the same setup?

I'm not following what you are reporting. 

Do you experience the same behavior when you publish the file?

Yes. Same when I publish.

I can't upload anything, sorry...I know it makes this difficult. I copied the video from one layer in to another...would this cause it?

The timeline is not moving at all but the video played fine before i copied it.

Ok...I've uploaded the file. Thanks.

Hi John!

Thanks for letting me know that you were able to share the file. I see where you submitted your case (00763467) and it looks like Eloisa has already assisted you.

You should have received an e-mail from support@articulate.com, so be sure to check your junk/spam folders just in case. You can simply reply to Eloisa if you need further assistance.

Thanks Leslie...I got it.

Very good John, thank you for the update.