9 Replies
John Smiddy

Thanks for your response...unfortunately I can't send it to anyone.

I swapped out a video and now the timeline won't move on the layer...the
base layer has a video that I'm able to view in the timeline...still trying
to figure it out. Maybe it's a RAM thing? It's a large file.

Leslie McKerchie

Hi John!

Thanks for letting me know that you were able to share the file. I see where you submitted your case (00763467) and it looks like Eloisa has already assisted you.

You should have received an e-mail from support@articulate.com, so be sure to check your junk/spam folders just in case. You can simply reply to Eloisa if you need further assistance.