Here are some steps to identify the source of the problem if importing into a new file does not correct the issue, and you already mentioned you could not preview the entire project:
Can you preview individual scenes, or do you only have one?
Can you preview each slide in the scene identified?
When you identify specific slides, hide objects until you can locate the culprit.
I noticed you opened a support case with my teammate, Fannie, but have resolved the issue in the meantime. That's great to hear! If you run into any trouble moving forward, please let us know and we'll be happy to help!
3 Replies
Hi Loretta!
Thanks for letting me know you are having an issue previewing your project. I would be happy to help!
If you've already tested each slide, can you import your file into a new Storyline project and recheck the preview?
Here are some steps to identify the source of the problem if importing into a new file does not correct the issue, and you already mentioned you could not preview the entire project:
If you'd prefer to work directly with our team, please share your project file privately with our support engineers to investigate what's happening with your permission. It will be deleted when troubleshooting is complete.
I have been having the same issue. I have tried your suggest solution and the issue is the same. Can you please help me?
Hi, Trudy!
I noticed you opened a support case with my teammate, Fannie, but have resolved the issue in the meantime. That's great to hear! If you run into any trouble moving forward, please let us know and we'll be happy to help!