Can't preview or publish a Storyline 360 file

Hi Nann,

Thanks for reaching out and sharing what you are experiencing with your project file.

I'm curious if the issue happens in any course you are working on or just this particular one?

• If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
• If it's happening in any/all files, you should conduct a repair of your software.

Thanks for your help Matthew. I transferred the files to another laptop and they are fine.  I think it's something to do with my organisation's network settings or something.  Not sure. 

Hi Leslie,  

It's just this file.  It was created by a third party and I downloaded it to do some amendments and publish it to our LMS.  I've found that when I transferred to another laptop (not my organisation) it works fine so it's something to do with my work laptop that's causing issues.   

Thanks,

Nann