I'm not sure what's going on, but I downloaded the "free trial" of 360 and then when I launch it, it tells me to log into my account. When I try to create an account, it just takes me to this page: https://360.articulate.com/ which seems to just have videos.
Help. The file I downloaded was articulate-360.exe.
Hi Victoria! I'm sorry you're getting hung up. It sounds like you were able to download the installation file for the desktop app; were you able to install it as well? What happens when you use your Articulate ID to sign into the desktop app?
Also, at https://360.articulate.com , do you see your avatar in the upper right hand corner? You can click on it to bring up your account profile, including which email address is being used with your Articulate ID.
OK, I found the app, but it still won't let me sign in. it keeps telling me there is a problem connecting to Articulate 360. Please check your internet connection and try again.
I have a very fast NBN connection, so doubt the problem is my internet.
Do you have an alternate computer (maybe at home or work) that you could try signing in from? That may be one way to narrow the cause down. If you can sign in somewhere else, I'd put money on a firewall giving you fits. If it's a totally different location and setup and you still cannot log in, it's more likely to be Articulate ID related.
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Hi Victoria! I'm sorry you're getting hung up. It sounds like you were able to download the installation file for the desktop app; were you able to install it as well? What happens when you use your Articulate ID to sign into the desktop app?
Also, at https://360.articulate.com , do you see your avatar in the upper right hand corner? You can click on it to bring up your account profile, including which email address is being used with your Articulate ID.
We'll get you straightened out!
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Hi Crystal - yes, I see my avatar. I can see icons for Rise, Articulate Review, Content Library and Live.
Isn't there a Storyline 2.0 type product? Or is 360 just a bunch of accessory programs?
OK, I found the app, but it still won't let me sign in. it keeps telling me there is a problem connecting to Articulate 360. Please check your internet connection and try again.
I have a very fast NBN connection, so doubt the problem is my internet.
Hey Victoria
you haven't changed your Articulate ID email recently have you?
Hi Victoria! I wonder if your firewall is blocking it? Have a look at this page, for some of the things that can go wrong here: https://articulate.com/support/article/Articulate-360-FAQs-Sales-and-Support#cant-sign-in
Do you have an alternate computer (maybe at home or work) that you could try signing in from? That may be one way to narrow the cause down. If you can sign in somewhere else, I'd put money on a firewall giving you fits. If it's a totally different location and setup and you still cannot log in, it's more likely to be Articulate ID related.
OK, I restarted my modem and computer and started fresh and I now have a window from which I can Install several components - including Storyline 360.
I'll let you all know how it goes.
Thanks for the help!
Thanks for that update Victoria and glad you were able to get the help you needed!
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