Problem with converting free trial to team membership
Aug 29, 2019
I downloaded the free trial of Articulate 360 on August 21 using my personal email so that I could get started while my consulting company found space for me on their teams membership. They now have that set up, so today I deleted the trial and restarted the computer, then set up a new account using my work email, verified that I was added to the team, and downloaded Articulate 360 again. However, it says I'm still on the trial (even though it registers my new account) and that means I can't use some of the features that requires a subscription. I suspect some registry editing will be necessary, but I'm not sure how to do that. Any thoughts?
2 Replies
Hello Melanie and welcome to E-Learning Heroes :)
You nailed it! The trial-expired error message can occur when you have more than one Articulate ID, often a personal email address and a business email address, and only one of them is connected to a subscription.
Please sign out of https://360.articulate.com, then sign back in with the email address for your subscription. That should fix the problem.
Hi Ayeesha,
I've responded to your discussion here.
This discussion is closed. You can start a new discussion or contact Articulate Support.