Can't use the underline feature in Storyline

Apr 04, 2014

This is totally bizarre that I can't underline words. I have used this feature so many times before, especially when creating hyperlinks.  Today when I tried first copy and pasting a hyperlink, it brought it in as regular text.  I then hit the U on the menu and it underlined like one letter.  So then I deleted and then typed it in myself, used the U and same thing.  I blew out the formatting on the text box and then retyped it and used U same issue. What is going on?

1 Reply
Ashley Terwilliger-Pollard

Hi Keithia,

I'm sorry to hear about the odd behavior, and there are a few elements you'd want to check into to prevent unusual Storyline behavior.

Are you working with local project files as described here?  Working on a network drive or an external (USB) drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources.

Next, I'd suggest to check into your DPI setting and ensure it's set to 96 DPI. 

This discussion is closed. You can start a new discussion or contact Articulate Support.