4 Replies
Alyssa Gomez

Hey John! Sorry you're running into trouble. Happy to help you sort this out!

Is it possible that you’re working from somewhere other than your local C: drive?  Working from a network drive or a USB drive can cause a few different problems, and you can read more about that here.

If you're already working locally, I'd suggest performing a quick Storyline repair. Here are the steps you'll follow if you're using Storyline 360. 

If you are still getting stuck after the repair, reach out to our Support Team here. They'll help you troubleshoot this further! 

Walt Hamilton


SL can act this way if the file (or part of it) is corrupted.

Troubleshoot it by starting a new project, and importing the old into it.  If the problem persists, start a new project, and import only one slide at a time, until you find the offender. Then on that slide, import one object at a time, until you identify the offender.

If you can fix this with a SL repair, you're good, but if it is a corrupted object, you need to isolate it and replace it, or you may have other worse problems later.


John Collier

Thanks Walt - I tried all of that and no success. I did figure out what happened though. I was using a multi monitor set up and the add trigger pop-up was off screen on another monitor, I could not see it or get to it. Even after rebooting, creating a new Story, etc.

Once I set my computer to single monitor the pop up appeared correctly. Very frustrating but it is working correctly on multiple monitors now.


Sent from my iPhone