I need help! I am trying to add triggers to my learning object and every time I click on the add a trigger button it freezes my whole project. I have tried to add triggers on various slides and it continues to do this.
Any idea why this is happening? I have never had this issue before.
It is now happening with every file in Storyline. I was able to add triggers before but now I cannot. I have attached a slide from the project that this all started with. I cannot upload the whole story file as it has proprietary information on it. The slide is from the project, I just deleted the video that was in it as that video also contains proprietary info. I updated SL on my computer so not sure why this is happening. I use SL 360.
I downloaded and opened your file and I am not seeing the same behavior. With it being seemingly every file, this leads me to believe it may either be your computer or the install of the software.
What OS are you using?
Do other applications lock up when this happens, or just the Storyline application?
Have you tried to uninstall, reboot your computer, then reinstall the Storyline application? (Just make sure you have your story files saved, just to be safe.)
Lastly (for now), do you have access to a different computer to try this on?
Hi Susan! I saw that you worked with Gerald in support, and you performed a few steps. It sounds like unplugging the docking cord from your laptop and restarting was able to resolve this issue. 😊
Let us know if you run into any more trouble. Thanks for working with us!
I forgot to update you. Apparently this whole issue is caused by my docking cable. We are using a new type of network cable and it is somehow interfering with my SL. I unplug and then plug it pack in again when ever it freezes.
I am having the same problem. However, it seems like it's only happening when I'm converting slides from a previous version of SL. I unplugged by HDMI cord and triggers worked again. So weird.
Thank you for chiming in to share your experience and solution with the community. It looks like it's the same thing that Susan ran into above, so it could certainly help someone out in the future.
I know this is old but thought I would add my solution.
If you are having this issue and you have multiple screens, i would suggest dragging storyline to the opposite screen to which you are having the error and then click 'add trigger'. The trigger screen should then appear. Then, add a trigger and click OK and drag storyline back to the other screen and now the trigger box should load correctly. @Robby halford - I suspect this would have been the same issue for you and this is why it was fixed when you unplugged the HDMI cable as it was disconnecting the other screen therefore forcing it back over tothe original screen.
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Hello Susan!
Is this happening with just one file, or with every file you try to use in Storyline?
Also, would you be able to take a moment to upload a copy of the story file to this thread and I can take a quick look at it for you?
Hi Jonathan,
It is now happening with every file in Storyline. I was able to add triggers before but now I cannot. I have attached a slide from the project that this all started with. I cannot upload the whole story file as it has proprietary information on it. The slide is from the project, I just deleted the video that was in it as that video also contains proprietary info. I updated SL on my computer so not sure why this is happening. I use SL 360.
Your help is much appreciated!
Thank you so much!
Hi Susan,
I downloaded and opened your file and I am not seeing the same behavior. With it being seemingly every file, this leads me to believe it may either be your computer or the install of the software.
What OS are you using?
Do other applications lock up when this happens, or just the Storyline application?
Have you tried to uninstall, reboot your computer, then reinstall the Storyline application? (Just make sure you have your story files saved, just to be safe.)
Lastly (for now), do you have access to a different computer to try this on?
Hi Jonathan,
It is only freezing on all my SL projects nothing else.
I am using Windows 10
I will uninstall it tomorrow and update you!
Thanks for your help!!
Hi Susan,
One last question before you try to reinstall the software. Do your files happen to be on a network drive, or are they stored locally?
You may want to try copying a file locally, then try editing it and adding triggers.
If not, then the reinstall would be the next step.
Hi Jonathan,
So I uninstalled and reinstalled-still having the issue.
I had our in-house IT support come and try to help me. He did a bunch of things but it still doesn't work.
I have the files on my local drive.
Apparently IT pushed out a network wide Windows 10 update on Monday so I am wondering if this is the issue.
I have logged this issue with SL so I am hoping to hear back from them soon!!
Thank-you for all of your help!
Susan,
I was happy to help you out as far as I was able. I'd be curious to know if it does end up being update related.
Good luck!
Hi Susan! I saw that you worked with Gerald in support, and you performed a few steps. It sounds like unplugging the docking cord from your laptop and restarting was able to resolve this issue. 😊
Let us know if you run into any more trouble. Thanks for working with us!
Hi Jonathan,
I forgot to update you. Apparently this whole issue is caused by my docking cable. We are using a new type of network cable and it is somehow interfering with my SL. I unplug and then plug it pack in again when ever it freezes.
Oh no Susan!
Glad you were able to get that figured out. I appreciate you popping back in to share.
I am having the same problem. However, it seems like it's only happening when I'm converting slides from a previous version of SL. I unplugged by HDMI cord and triggers worked again. So weird.
Hey Robby and welcome to E-Learning Heroes :)
Thank you for chiming in to share your experience and solution with the community. It looks like it's the same thing that Susan ran into above, so it could certainly help someone out in the future.
I know this is old but thought I would add my solution.
If you are having this issue and you have multiple screens, i would suggest dragging storyline to the opposite screen to which you are having the error and then click 'add trigger'. The trigger screen should then appear. Then, add a trigger and click OK and drag storyline back to the other screen and now the trigger box should load correctly. @Robby halford - I suspect this would have been the same issue for you and this is why it was fixed when you unplugged the HDMI cable as it was disconnecting the other screen therefore forcing it back over tothe original screen.
Cheers
Craig
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