Cannot Install Articulate Desktop App in Windows 10 - HP 450 Probook G5
Aug 10, 2019
Hi team,
I found it very weird that I couldn't isntall Articulate 360 Desktop app in my new HP Probook 450 G5 work laptop which runs on Windows 10 x64.
Yes, I do have the admin access and can install all other applications fine.
And I am already using Articualte 360 Trial in my home desktop, so I'm comfortable with the entire installation process.
Long story short, here's the error:
When I open articulate-360.exe, it asks for admin credentials (which I give) and then it does nothing. Absolutely nothing.
I tried compatibility setting, switching on/off our firewall & antivirus. But none of those seem to work.
I have already submitted a case: 01917851. Just wanted to know if anyone else has faced this issue recently
3 Replies
Hi Harshavardhan,
Thanks for reaching out, and great call to open a support case. I see my teammate, Christopher, is chipping away and figuring out how to get Articulate 360 installed on your laptop.
You're in excellent hands, and I'll also follow the case as it progresses!
Hi Ren,
Yes. Christopher has been of great help.
But I've managed to get this resolved by doing the following:
Next, I could install both Articulate 360 Desktop App & Storyline 360 Application without hassles.
Thanks for your help.
Thanks for popping in to share an update, Harshavardhan.
This discussion is closed. You can start a new discussion or contact Articulate Support.