Cannot preview or publish

Jan 28, 2021

Hello! I suddenly cannot preview or publish my storyline course. Either it simply does nothing when I hit "preview" or I get the error message saying that something has gone wrong and storyline needs to close. I've restarted my computer multiple times. Not sure what else to try. This is so frustrating.

1 Reply
Ren Gomez

Hi Melissa,

I'm sorry to hear Storyline keeps crashing when you try to publish! Is this occurring for several files, or just one? A few tips that may help

  • Check that the file is saved locally. If not, save it to your C drive and then give it another try.
  • Make a copy and rename the file.
  • Open a blank project, and import the slides from that file.

repair of Storyline may also get you moving in the right direction, but if none of these tips help, connect with a support engineer, and they'll lend you a hand!

Share your file with us.