looks like something in your file may be corrupt - could be a slide, a text box or other object on a slide.
Have you tried creating a new file and importing your current file in to see if it works? If it still crashes, you could create a new file and then import the slides in one by one to isolate the corruption.
Thank you Wendy for the info. But I just also tried other Storyline 360 files, all of them had the same issue - the "Player" button cannot be opened up at all and had the same table pop up. Does it mean sth wrong with my Storyline 360 other than the specific file?
4 Replies
Hi Phoebe
looks like something in your file may be corrupt - could be a slide, a text box or other object on a slide.
Have you tried creating a new file and importing your current file in to see if it works? If it still crashes, you could create a new file and then import the slides in one by one to isolate the corruption.
Thank you Wendy for the info. But I just also tried other Storyline 360 files, all of them had the same issue - the "Player" button cannot be opened up at all and had the same table pop up. Does it mean sth wrong with my Storyline 360 other than the specific file?
I will try your solution to see if it works.
Thanks
Phoebe
Hi Phoebe
you could try doing a SL repair
Thank you Wendy for this solution. Hmm, Good to know this solution but I may use this solution in the future for some other issues. :-)
Actually, I just have got the right Flash installed on my laptop, then the problem is solved and the Storyline 360 works very well now. :-)
Thank you !!!
This discussion is closed. You can start a new discussion or contact Articulate Support.