Captions Font is Fuzzy

Oct 10, 2014

Hey there,  our developer group just recently upgraded to Storyline2 and we're seeing a problem where the font text in the Captions area of the player window is fuzzy.  The font in the Outline and Resources section is clear and sharp, but these are not.  We're using the default Articulate 9pt.   We haven't seen anything specific to this issue yet in the forums.  Any suggestions?



12 Replies
Wade Bradt

Thanks for your suggestions.  However, we don't have a shadow on any of the caption text, so I don't think that's the issue.  The fuzziness does NOT happen in the Outline tab, just the Captions tab as shown in the image in my original post.  

We've been trying to figure it out and think it may be happening in those modules which were initially constructed in Storyline, then converted to Storyline2.  Anyone else having problems with conversion?



Robert Lengacher

Hi everyone, Wade is a member of my team, and we are all experiencing this problem with all projects in Articulate Storyline 2. In the Player, the Menu text is crisp and clear, but the Notes text is noticeably blurry. The low text quality looks like the anti-aliasing is out of control. Ths phenomenon occurs in projects that are upgraded from Storyline 1 and in projects that are newly created in Storyline 2. 

To demonstrate the issue more clearly, I created a project in Storyline 1 with identical slides that have a different 12-pt font in the Notes area. As you can see in this demo, the Menu and Notes text are both equally crisp and clear. I then opened that same exact project in Storyline 2, which automatically upgraded it. As you can see in this demo, the Notes text in the published output is noticeably blurry / fuzzy. I have also attached the Storyline 2 Project file.

Other things I've tried that had no effect:

  • Updating Storyline 2 - We're running the latest version that was released on Oct. 3, 2014.
  • Changing the player display properties to be resize the browser to the optimal size and to lock the player at the optimal size.
  • Using the Clear Formatting icon
  • Trying larger and smaller font sizes.

I'm getting push-back from clients about this noticeable difference in the published output, so any help to get this resolved will be helpful.

Ashley Terwilliger-Pollard

Hi Robert,

Sorry for delay - I missed the initial notification about this post. I see the difference you're referring to - and I've included a screenshot below of the top left is SL1 preview, top right is SL2 preview and then bottom are SL1 and SL2 (L to R). You can see there is a change in overall clarity or crispness within the Storyline notes panel in SL2 - but I don't think it looks different between the SL2 preview and publish. I will share it with our QA team to see if they can also weigh in on the issue and offer some additional insight, but at this time I don't have any additional information to share. 

Greg Atkinson

We are experiencing this issue in our office as well, except it's with Presenter and not Storyline.  Upgraded to Update 7, the issue persists.  It's unique to computers and not projects.  Two different computers running the same version of Presenter, working from the same project files will yield different results.  One produces blurry text, the other is fine.

I don't sense a rush to solve this issue so if anyone has an update on where/why this is occurring it would be appreciated.

Leslie McKerchie

Hi all,

I wanted to provide an update here, as Storyline 2 Update 8 was just released, and included a number of fixes which you can see in the release notes available here. The item you all may be particularly interested in is how it improved the quality of notes text in published output. You can download the latest update here, and after downloading and installing the latest update you’ll want to republish any existing content to ensure that the updates and fixes are applied.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.

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