Thanks for reaching out to us! It sounds like you're seeing some sluggish behavior in Chrome. Based on your other discussion here, are you seeing slow behavior specifically in zoom regions and when clicking radio buttons?
If you can share a link to your content, we'd love to test it in Chrome, as well. Thanks!
I saw you were also working with my colleague John on an issue you were having with content that was zoomed in Chrome. Is that the same issue you had your clients demonstrate during a WebEx? I saw John reported the first issue to our team, but I haven't seen anything about overall playback in Chrome being slow when viewing a course at full screen. I use Chrome as my main browser and test a fair number of courses, and also haven't run into this myself.
If this is different than the issue you discussed with John, do you have a course link you could share with us here?
There are two issues in Chrome. John has a two-slide .story that will almost come to a halt when an animation zooms.
The other less pressing issue is that the audio skews slightly on the timeline in Chrome making quality assurance testing take several additional cycles. Someone at Articulate posted that it is a Chrome issue, not a Storyline issue.
Got it - John's on the first issue, and he did report to our team, so we'll keep you posted on that!
Do you have a link to the posting about the Chrome issue? I want to make sure I'm clear on what you're running into, and so that we can share any updates here when available!
Thanks Sam and I saw my colleague Renz tested it several times once uploading to SCORM Cloud and never ran into any issues. Can you test out his link and let us know how it behaves for you?
I certainly understand, Sam. It's difficult to pinpoint a cause when it's tricky to replicate and not at all consistent. The inconsistency between your tests, ours and your clients is something that is more likely pointing to a difference in our environments vs. an issue in the Storyline course.
If you can gather any additional intel about your client's setup, i.e., Chrome version, internet speed, other applications/sites running at the same time, etc. that would be helpful information to share back with Renz so that he can dig a bit deeper.
9 Replies
Hi there Sam,
Thanks for reaching out to us! It sounds like you're seeing some sluggish behavior in Chrome. Based on your other discussion here, are you seeing slow behavior specifically in zoom regions and when clicking radio buttons?
If you can share a link to your content, we'd love to test it in Chrome, as well. Thanks!
I just got off a WebEx with a client who insisted that full-screen playback in Chrome / HTML5 was slow.
She wasn't wrong. Slow doesn't describe it at all. Could not keep up with the audio AT ALL.
She was running a single-cpu 2.4Ghz, Windows 10. Task manager showed 100% cpu utilization as Chrome tried it's best to keep up.
They're going to have to have the course "run at optimal size" which makes the playback quite small on their 24 inch monitors.
Sam
Hi Sam,
I saw you were also working with my colleague John on an issue you were having with content that was zoomed in Chrome. Is that the same issue you had your clients demonstrate during a WebEx? I saw John reported the first issue to our team, but I haven't seen anything about overall playback in Chrome being slow when viewing a course at full screen. I use Chrome as my main browser and test a fair number of courses, and also haven't run into this myself.
If this is different than the issue you discussed with John, do you have a course link you could share with us here?
There are two issues in Chrome. John has a two-slide .story that will almost come to a halt when an animation zooms.
The other less pressing issue is that the audio skews slightly on the timeline in Chrome making quality assurance testing take several additional cycles. Someone at Articulate posted that it is a Chrome issue, not a Storyline issue.
Sam
Got it - John's on the first issue, and he did report to our team, so we'll keep you posted on that!
Do you have a link to the posting about the Chrome issue? I want to make sure I'm clear on what you're running into, and so that we can share any updates here when available!
We’ve opened case number 01472090 for you.
I've not much hope you'll see this bug first pass. It seems to happen fairly regularly. Maybe most on the first playback.
Never have a problem in IE or FF, just Chrome. No Flash involved.
Thanks Sam and I saw my colleague Renz tested it several times once uploading to SCORM Cloud and never ran into any issues. Can you test out his link and let us know how it behaves for you?
Sorry I can't help out. I've seen this problem only in Chrome and never when I want it to show up.
I certainly understand, Sam. It's difficult to pinpoint a cause when it's tricky to replicate and not at all consistent. The inconsistency between your tests, ours and your clients is something that is more likely pointing to a difference in our environments vs. an issue in the Storyline course.
If you can gather any additional intel about your client's setup, i.e., Chrome version, internet speed, other applications/sites running at the same time, etc. that would be helpful information to share back with Renz so that he can dig a bit deeper.
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