I am getting the following message pop up every time I try to open the Player.
It started happening after I cancelled a Publish.
Anyone had this before and know how to resolve? I've closed everything down on my laptop, saved and closed the Storyline project and re-opened, still the same thing happens.
It's also not publishing properly - no files in created published folders.
I resolve the issue now by holding down Ctrl, Alt, Delete, locating the 'Processes' tab and ending all unnecessary programs that are running and taking up memory on my machine. I also close my Storyline project when the memory reaches about 400K and open it back up again. This is due to the fact that Storyline eats a lot of memory when it's running for a long time. Also, my machine is 2 years old now... time to invest in more memory, or maybe a new laptop!
In the meantime, my work arounds seem to work fine!
Thanks for sharing the work around you're using here. As Leslie mentioned with her link, if it's a logo issue, we're happy to review your Storyline project file to verify the issue. Please upload it here. We'll investigate it and help you resolve the issue.
3 Replies
Hi Louise! Do you happen to have a logo in your project? Images used for logos have made this issue crop up before.
Sorry for the long delay!
Yes I do have a logo in my project...
I resolve the issue now by holding down Ctrl, Alt, Delete, locating the 'Processes' tab and ending all unnecessary programs that are running and taking up memory on my machine. I also close my Storyline project when the memory reaches about 400K and open it back up again. This is due to the fact that Storyline eats a lot of memory when it's running for a long time. Also, my machine is 2 years old now... time to invest in more memory, or maybe a new laptop!
In the meantime, my work arounds seem to work fine!
Louise
Hi Louise,
Thanks for sharing the work around you're using here. As Leslie mentioned with her link, if it's a logo issue, we're happy to review your Storyline project file to verify the issue. Please upload it here. We'll investigate it and help you resolve the issue.
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