19 Replies
Bob O'Donnell

Its nice when you figure out your own issues. ; )

Just an FYI - A good rule of thumb to follow working with text is to always copy and paste from notepad. Notepad strips out any text formatting/code and eliminates text formatting issues. In some of our old courses quotes and apostrophes were set in the CC text but simply didn't show up on screen because someone used the curly quotes by mistake.

Alyssa Gomez

Hi Diane, thanks for letting us know what's going on! We were seeing a problem with some closed caption punctuation appearing incorrectly in Flash, and we released a fix for that bug in Storyline 360 Update 9.

Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.10.13923.0 in the bottom-right corner. 

Let me know if you're already on the latest update, and we'll keep digging!

Alyssa Gomez

Diane -- no ETA on a fix just yet, but we'll let you know as soon as we get more information on that! Thanks for checking in. 🙂

Dan -- Hmm, that's really strange. Would you mind sharing your file with me so I can take a closer look? You can attach it to a new thread comment or send it to me privately here. 

Alyssa Gomez

Hi again Dan,

Great to hear that the captions are working well for you today. I tested it, and the captions appeared for me, as well. 

Perhaps when you originally tested the file, you weren't using the latest update of Storyline 3.That's my guess since the caption editor was just added in the most recent update. In any case, I'm glad everything is sorted out. 

Feel free to reach out again if you run into any more issues!