Closed Caption icon not clickable on Lightbox layer

Sep 15, 2020

By Katelin J

I have closed captioning on a slide with a lightbox layer.

There does not appear to be a way to click the icon to show it when a lightbox layer is open. Is this really true?

Also, why can't I open the notes in lightbox mode????

screenshot

9 Replies

Lauren Connelly
Staff

over 3 years ago09/16/20 at 3:50 pm (UTC)

Hi Katelin!

Great question! In this case, you'll want to use the Player.DisplayCaptions variable to determine when the captions will appear on the slide that's lightboxed.

I've created a quick tutorial to explain how to use this variable! Here's the link.

Please let me know if you have any questions!

3 years ago04/05/21 at 3:27 pm (UTC)

Hi Lauren

Could you post your link again? Is not there anymore.

I am having the same issue with a slide that I have set to lightbox from the player, but the captions aren't working on it when preview it.

Thanks,

Deanna

Lauren Connelly
Staff

3 years ago04/06/21 at 7:26 pm (UTC)

Hello Deanna!

It looks like the video link expired! Sorry about that. I'll post a screenshot of the caption you'll need to display the captions automatically.

Give that a try, and let me know if you have any questions!

Erin Heil

over 2 years ago08/06/21 at 1:35 pm (UTC)

I am having the same issue. Is there a way to make the CC icon clickable, or create another button for this feature, so that captions are an option for the user and not automatically displaying?

Leslie McKerchie
Staff

over 2 years ago08/09/21 at 3:09 pm (UTC)

Hello Erin,

The solution that Lauren shared above is specific to using a lightbox slide in Storyline so that the closed captions will display because you will not be able to click the button as you can on regular slides.

Are you working with a light boxed slide as well or could you explain what you are experiencing?

2 years ago03/08/22 at 11:30 pm (UTC)

Agree with you - I do NOT want to turn on the closed captioning automatically for a lightboxed slide video - but need to have the option available if a learner does want to turn it on. Does anyone know if Articulate has fixed this issue?

Maria Costa-Stienstra
Staff

2 years ago03/11/22 at 3:38 pm (UTC)

Hi, Kimberly.

We have a possible bug logged where the Closed Caption icon is not clickable on a Lightbox.

As a workaround, you can use the built-in Player.DisplayCaptions variable, as Lauren explained above, or you can create a custom closed caption button on the slide that toggles that variable between True/False.

We'll return to this discussion as soon as we have news to share!