Closed Caption icon not clickable on Lightbox layer

Sep 15, 2020

I have closed captioning on a slide with a lightbox layer. 


There does not appear to be a way to click the icon to show it when a lightbox layer is open. Is this really true? 

 Also, why can't I open the notes in lightbox mode????


9 Replies
Lauren Connelly

Hi Katelin!

Great question! In this case, you'll want to use the Player.DisplayCaptions variable to determine when the captions will appear on the slide that's lightboxed. 

I've created a quick tutorial to explain how to use this variable! Here's the link.

Please let me know if you have any questions!

Leslie McKerchie

Hello Erin,

The solution that Lauren shared above is specific to using a lightbox slide in Storyline so that the closed captions will display because you will not be able to click the button as you can on regular slides. 

Are you working with a light boxed slide as well or could you explain what you are experiencing?

Maria Costa-Stienstra

Hi, Kimberly.

We have a possible bug logged where the Closed Caption icon is not clickable on a Lightbox.

As a workaround, you can use the built-in Player.DisplayCaptions variable, as Lauren explained above, or you can create a custom closed caption button on the slide that toggles that variable between True/False. 

We'll return to this discussion as soon as we have news to share!