I'm experiencing intermittent problems with Closed Captioning appearing behind images and text on the screen. It doesn't appear that way in the preview within Storyline 360, but does in ScormCloud and in our LMS.
Attached is my story file. It is only happening in the second scene on the following three slides: Sign into Jabber, Status and Adding Contact & Groups (don't have the slide #s as I already attached the file below and it won't allow me to access it).
Thanks for reaching out and sharing what you see in your course as well as supplying a sample file for us to take a look.
The closed captions displaying behind other slide objects is an issue that has been shared with our team to investigate further, and I will add this conversation to the report so that we can update you when we can.
I'm really sorry this bug is impacting your work! What web browser were you using when you noticed this problem? Does it only happen when the browser window is maximized?
Any sense of when this will be fixed? We are in desperate need of a fix for this. We have many people who have to use CC and have mandatory trainings with deadlines coming up.
I don't have an official confirmation on this fix yet, as the team is doing some final testing. The plan is to include a fix for the issue where subtitle disappears when content is published using Update 19 or later and is viewed on Google Chrome in the next update.
We'll post here once that fix is included in an update.
Hey folks. I'm excited to let you know that we just released update 21 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where closed captions sometimes disappeared in HTML5 when using the classic player.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
15 Replies
Hi Susan,
Thanks for reaching out and sharing what you see in your course as well as supplying a sample file for us to take a look.
The closed captions displaying behind other slide objects is an issue that has been shared with our team to investigate further, and I will add this conversation to the report so that we can update you when we can.
I'm experiencing the same issue when I'm viewing a module via Review. The captions disappear when other objects appear on the slide.
Thanks for your reply. This impacts our training significantly. Do you have a date when we can expect this to be fixed?
Thanks,
Hi Matthew and Susan,
I'm really sorry this bug is impacting your work! What web browser were you using when you noticed this problem? Does it only happen when the browser window is maximized?
Hi Alyssa,
I'm using Chrome v 68.0.3440.106 and yes the browser was maximised.
Cheers,
Matt
Thanks for confirming that, Matthew. As soon as I get more information on this bug, I'll share it here in this discussion!
Thanks Alyssa!
Just wondering if there's any updates on this bug?
Cheers,
Matt
Hey Matthew,
This one is a high priority, so we're planning to release a fix for it very soon. We'll keep you posted!
Thanks Alyssa!
This happens in Chrome, IE and Opera browsers. I have it set to resize to full screen.
Thanks for the additional information Susan. I've added this to the report.
Any sense of when this will be fixed? We are in desperate need of a fix for this. We have many people who have to use CC and have mandatory trainings with deadlines coming up.
Hi Susan,
I don't have an official confirmation on this fix yet, as the team is doing some final testing. The plan is to include a fix for the issue where subtitle disappears when content is published using Update 19 or later and is viewed on Google Chrome in the next update.
We'll post here once that fix is included in an update.
Hey folks. I'm excited to let you know that we just released update 21 for Storyline 360! It includes new features and fixes - check them all out here.
One of the fixes addresses an issue where closed captions sometimes disappeared in HTML5 when using the classic player.
Here’s how you can update Storyline 360 to take advantage of everything the latest release has to offer. Let me know how you make out!
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