Forum Discussion
Closed Captions in Exported Video File
Hi there,
I am trying to test if I import an MP4 video file and add closed captioning in the Storyline 360, when I publish it as a video my closed captions are not displaying. I can see them in the preview but when published as a video they disappear. Please help :)
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
When a teammate told me that CC can't be included in MP4 file output from Storyline, I couldn't believe it. This is absolutely critical to us, as my current project requires producing 15 videos in 7 different languages. It's possible to pull the Storyline-produced MP4 into Camtasia and add captions there, but that's just not right! We'll save time just using Camtasia from the get-go instead. It's disappointing because I really like Storyline, but we don't have time to waste. BTW, this feature ought to be NUMBER ONE on the list - isn't diversity and inclusion important to Articulate?
Thanks for stating the case so well.
Thanks,
Wendy Myers | Instructional Designer | SACM | ITOM
IT Service Management
(C) 602-577-4197 | (W) 623-869-5662 | wendy.myers@albertsons.com
20227 N. 27th Ave. MS-1575, Phoenix, AZ 85027 | https://safeway.service-now.com
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I've been banging my head against the wall trying to figure out how to see my captions when I publish to MP4... Should have come here first. With a Team license with 12 seats, we definitely need this feature for the instructional videos our team presents. Without the ability to run captions on our instructional content, we will have to find solutions outside of Articulate.
I have been using Articulate for years and I am disappointed in the customer service. They tell us to suggest it as a feature and several years will pass without even a followup comment on the progress. In reality, Articulate very rarely listens to the users or implements our suggestions.
I am also disappointed if this feature has not been added yet. I used the Caption tool in Storyline on my MP4, which didn't show up when the video plays on the slide. Then I added the captions in Camtasia, which works perfectly when I view it outside Storyline, but embedded video in the slide, captions do not work. No work around for this?
For all of the time and energy to create closed captions for use in the player, it would be really nice if I would also have the option to include the captions when I export an MP4 video (open captions, i think is the technical term). Please add my name to this feature request or provide a link where I can request this feature.
I would love this functionality as well.
Yes it's frustrating, there is no way to have CC for an MP4 within Articulate... Even Camtasia you have to manually add CC. The only way is to produce in HTML and add the CC with captions (with a human voiceover) or there is a CC generator with the robot voice but we don't like to use that if we don't have to.
Maybe the "staff" will take the hint and add as a feature request... for Accessibility especially Section 508, this is an important issue.
Hi, when will this be added? We have state and municipal clients who require videos and accessibility. I've added my input to the feature request for this.
Any word on this update? I also want to publish to an Mp4 and keep my captions.
