Hello, I am using Storyline 3. I have one slide in my course where the closed captions button does not appear, even though the slide has captions. The course player has captions selected. The slide properties don't have any special player settings (it is set to player defaults). The only thing different about the slide is that it has three separate audio tracks. Could that be causing the problem? Thanks!
Another variant that could be causing problems is that the slide, when visited, has a layer (without audio) that shows first. When the user clicks a button, the layer closes, then the main layer (with the audio) shows.
I appreciate these details, and from here, I'd like one of our support engineers to lend a hand. Could you share your .story file privately here so we can take a look? We will reach out with the next step after we do some investigating!
Thanks for the update, Lynn! I spotted your case and have linked it to this discussion. I'll be following along in your case as I'm curious to know the outcome!
4 Replies
Another variant that could be causing problems is that the slide, when visited, has a layer (without audio) that shows first. When the user clicks a button, the layer closes, then the main layer (with the audio) shows.
Welcome to E-Learning Heroes, Lynn! ⭐️
I appreciate these details, and from here, I'd like one of our support engineers to lend a hand. Could you share your .story file privately here so we can take a look? We will reach out with the next step after we do some investigating!
Thank you! I just submitted a stripped version of the course. Case number 02940298.
Thanks for the update, Lynn! I spotted your case and have linked it to this discussion. I'll be following along in your case as I'm curious to know the outcome!