Completion status not coming back to LMS after user fails quiz.
We recently implemented Absorb LMS. I created several eLearning courses using Articulate Storyline 2 that each have a quiz at the end and published as Tin Can. If the user fails the quiz, they get the Retry Quiz button which I have set to reset the quiz and take them back to the quiz.
We have TONS of instances where the user successfully completed the course (passed the quiz), but the LMS does not see the course as being completed. The vendor told me that their evalutation/testing showed that if the user failed the quiz, then retried and passed, then the LMS wasn't seeing the course as Complete. They told me the user would need to exit the course when they fail the quiz and then re-launch the course to take the quiz again.
That certainly doesn't sound right to me. Is there something I could check or do differently for the Retry Quiz button? And could this be a Tin Can thing and it might work in SCORM?