Content Library Not Loading

Hi Jason,

Thanks for reaching out and sharing that you're running into an issue with your Content Library loading.

• Was this working well for you previously or something you noticed when attempting to use it?
• You mention an error message, can you describe what you are seeing or share the specific message?

The issue is typically around permissions. Please ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly. 

Hi - Yes it has been working fine until the last day or so.

We did have to get security to open the ports but haven't had any issues since.

[cid:image001.png@01D690F2.5B057CE0]

Thanks, Jason.

So, it's working as expected now? Just wanting to confirm because I'm unable to see the image that you're sharing. Are you replying from your e-mail client? This does not allow images and attachments to populate here in the forums.

Ahh, yes the image was showing that is currently is not working.

I'm glad I asked, Jason.

I've opened up a support case on your behalf since you are continuing to run into an issue after following the troubleshooting tips that I shared above.

You should be hearing from one of our support engineers soon.