Hi, I'm having an issue with a reviewer (Review 360) using Edge (v42.17134.1098.0) and Windows 10 where contractions (like "can't" and "I'm") have 3 odd characters in place of the ' in a textbox. See attachment for example.
I do not see the same issue in IE, Chrome or Safari on my PC.
Modern Font is selected. Its not my development machine, its one of my reviewers, and so far only his has shown the issue. Where can I upload the file?
I see that Jen has started troubleshooting with you, thank you Jen!
It would be best to see the file to better understand why the text isn't displayed properly. If you're only seeing this issue in Review 360, then can you link the Share link with us? Here's how to capture that.
Email me if you need any help navigating to the exact slide where the issue presents.
Here is a screenshot of the comment and 1 instance of the issue. Its about the 6th comment
[cid:image001.jpg@01D5CD10.CBBE6100]
Just had a look at your file on my Windows 10 device in Edge / IE11 and Chrome, and can not replicate the issue.
Generally when users see those symbols its an error with text encoding on that device. Maybe ask your reviewer to check their encoding settings in IE and ensure it is on UTF-8, and not autselect. When I modified my encoding I was able to see the same symbols, however they appear then across the entire package not just on punctuation.
Possibly also try re-publishing your file with modern text, and have your reviewer clear their cache and try again.
5 Replies
Hi Neal.
Whilst I haven't had the issue with contractions not showing correctly, I have experienced issues with font and IE11.
For us it was a certificate error, but have you tried using Modern Font in SL 3/ 360?
https://articulate.com/support/article/Storyline-3-Modern-Text-Rendering
Otherwsie if you want to upload your storyline file we can see if it is limited to your machine.
Thanks
Jen
Modern Font is selected. Its not my development machine, its one of my reviewers, and so far only his has shown the issue. Where can I upload the file?
Hi Neal!
I see that Jen has started troubleshooting with you, thank you Jen!
It would be best to see the file to better understand why the text isn't displayed properly. If you're only seeing this issue in Review 360, then can you link the Share link with us? Here's how to capture that.
Hi, Here is the link.
https://360.articulate.com/review/content/74728ae0-c8ca-4725-b4cf-e8af1493b2ba/review
Email me if you need any help navigating to the exact slide where the issue presents.
Here is a screenshot of the comment and 1 instance of the issue. Its about the 6th comment
[cid:image001.jpg@01D5CD10.CBBE6100]
Thanks,
Hi Neal,
Just had a look at your file on my Windows 10 device in Edge / IE11 and Chrome, and can not replicate the issue.
Generally when users see those symbols its an error with text encoding on that device. Maybe ask your reviewer to check their encoding settings in IE and ensure it is on UTF-8, and not autselect. When I modified my encoding I was able to see the same symbols, however they appear then across the entire package not just on punctuation.
Possibly also try re-publishing your file with modern text, and have your reviewer clear their cache and try again.
This discussion is closed. You can start a new discussion or contact Articulate Support.