Conversion issues to Storyline 3 from Storyline 2
Aug 03, 2017
By
curlyQT Joy
Hi -
I just upgraded from Storyline 2 to Storyline 3 and am having major issues when my courses are upgraded. Certain fonts are being replaced by wingdings and my drag and drop interactions aren't working. The drag and drops don't work if I choose to show one drag object at a time. These are just issues I've found so far with working with Storyline 3 for just an hour. Can anyone advise? Did I get a bad download package? Or do I need to recreate courses? I cannot attach courses here on a public forum, just wondering if anyone has had these same issues and what advice you can give. Thank you.
10 Replies
Hi there,
I'm happy to help you sort this out! First, be sure you're working from your local hard drive.
If all is good there, try running through the steps in this article to fix that wonky behavior in Storyline 3.
Let me know if that solves it!
Thanks, Alyssa. I'm working on my local hard drive. Have you heard of anyone having issues with conversions from SL 2 to SL 3?
Hi curlyQT,
No, this is definitely not what we'd expect to happen when you upgrade a file from Storyline 2 to Storyline 3. Did you have a chance to try the repair steps I included above?
Yes, I reinstalled and have the same outcome.
Thanks for the update! I'd like to try the update on my end--would you mind sharing the original Storyline 2 file with me?
You can attach it to this thread by clicking here and using the ADD ATTACHMENT button.
I cannot attach the file to a public forum do to legal reasons but I opened a ticket and attached it there. I was just wondering if anyone was having the same experience because it's not been a very good one. Thanks for your attention!
Thank you! If you can let me know your case number, I'll follow along. ☺️
Hi guys, I've just found this topic and I'm curious if you were able to solve this problem.
I have exactly the same issue, especially I try to fix drag and drop exercises problem.
I was never able to solve the problem entirely and had issues converting all of my courses. With the drag and drops, I found that if your drop target shape doesn't have a fill in it, it won't work. So for instance. If you are dragging a circle and dropping it onto a square, make sure the square isn't transparent with an outline around it. Make sure it's got a fill of some kind. I hope that helps and good luck!
Hi Curly,
We did find an issue where a drag item would return to the start in Storyline 3 or 360 if it's dropped on a target with 100% transparency. Our team has that on the list to investigate further, but you're spot on with the workaround! Set it to anything less than 100% and you should be good to go.
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