Course Completion not getting sent to LMS for "random" students

What is the length of the course? Some LMS' had the somewhat-annoying habit of timing out after a certain length of time (I recall Pathlore and Docent dropping the connection after 20 minutes). So, while a course would continue merrily along, the all-important communications connection had been dropped.

I was able to circumvent that in the AICC days by regularly sending a "pulse" to the LMS (essentially, sending a request for a variable and then sending it back).

Great suggestion, thank you.   I don't think our LMS is timing it out.  I can leave a module up for hours throughout the day and come back... and all continues as expect.    However, I wonder if there could be something with the browser timing out?   (Not sure how that works.)    I would think though that even if that occurred.... once the student exits and chooses to resume or restart, this experience would be reset for them.    In this case, when the random student fails to complete, there is nothing the student can do to re-trigger it.     

Ugh.... I'm at a loss.   

When you say "nine modules," do you mean:

• 9 individual modules, contained within a curriculum on the LMS, which are launched one-at-a-time (either in any order or a specific sequence), completed, and then the "next" module is launched.
• 9 modules, which have been published as a Multi-SCO object, uploaded to the LMS, launched as above.
• 9 "chapters," encapsulated within a single Storyline file.

Or something else entirely?

Ah!   Mixing vocab/audiences!    ;)

In this case, there are 9 individual Articulate 360 courses, published, and uploaded into a single  LMS "course".    Quizzes from the LMS are interspersed between each.   So in the end, the LMS Course is made up of 18 required items the student must complete:  Articulate, quiz, articulate, quiz, Articulate, quiz,  etc.    When the first item is completed/passed, the LMS grants access to the following item.  So on and so forth.   

Within the LMS, I have a dozen clients using Articulate.  One of those, for example, has about 20,000 completed students in their course work.   No issues.   Their content is about 3 years old (maybe that has effect?).  

Enter this client.  Recently created and published all 9 of their Articulate courses.  (I will say, they are robust, lots of multi-media packages.)  They reside in Canada (who knows, maybe that makes a difference).    Out of approx. 400 students enrolled since October 1, 2020.... perhaps 20 (or so) have reported that when they get to the end of the Articulate, the next item does not unlock.  It seems like its a random articulate (random student report getting stuck on random ones).   Thus far, if they switch computers, or if the Articulate file is removed and replaced within the LMS.... they can proceed.  (So what happens there?  Does something locally for them have a tendency to get "locked up"?).  Note that even when the file is re-uploaded to the LMS, their progress is still intact and if they choose to resume on the final slide it WILL successfully complete them.   

However, aside from constantly switching out the uploaded .zip files.... clearing their browser cache does not seem to work, restarting their computer does not seem to work, nor does restarting the module and re-completing it on their own.   

Appreciate your attention to this!

Sean

Ah, an intermittent, untrappable, undocumented feature...otherwise known as "a bug." My fav 🙄

In my own experience, I almost never use Articulate's 100% slides viewed setting to trigger a completion. Before 360 introduced the Complete Course trigger, I relied on Javascript to explicitly send a "course complete" command to the LMS. Now that the trigger is available, I use that exclusively. And I have it fire when the timeline starts on that last slide.