Course Freezes randomly, will not resume in correct spot when returning to course on Docebo LMS
Jan 12, 2019
I have set up a Storyline course with multiple scenes, and multiple pathways splitting from a menu slide in each scene. Each pathway ends in a multiple choice quiz question with the correct answer, or the second wrong answer with a "next" button that directs the user back to the scene menu slide. Once all pathways are taken, then a layer appears where the user can access the slide to exit the scene to the main course menu to select their next scene. The slides all have the next button on the player disabled, and must wait for an icon to appear on each slide to select and proceed. It is published with the "Modern" player in SCORM 1.2, and hosted by Docebo LMS.
The course randomly freezes after selecting the next button on a quiz and being directed back to the scene menu, and must be exited to continue. If the course is exited for any reason, failure or not, it will not resume in the correct location.
I am a trial user attempting to validate this system for my company buy get multiple licenses, and this 240+ hour project is past due by 5 days! Help!
A heads up- the story file is a big one.
8 Replies
More info- the course plays through without issue on preview, and in the HTML file produced when publishing. It is only failing in the SCORM 1.2 loaded on the LMS
resume,me in the correct location can be fixed by publishing to scorm 2004 or tin can
Republished in SCORM 2004 4th ed. The Help desk got back to me and the course was exceeding the suspend_data limits for the publishing version. I'll find out on Monday if it's fixed.
Hey Eric,
So glad that you were able to reach out to our support team and get the assistance needed.
Hopefully, that took care of the issue and thanks for keeping us up-to-date here in the forums as well :)
Welcome to E-Learning Heroes by the way!
Still having the same issue. Halfway through the second scene, the course freezes. If it is closed and resumed, it restarts a couple sections further back, and fails again in around the same place.
Sorry to hear that Eric, but thanks for letting us know.
I have passed your message onto Jose to have another look.
Still wrestling with the same issues. I have run the course in SCORM cloud and the only issue was generating a test score when using Chrome (of which is see is related to the use of Flash that must be enabled for Chrome https://community.articulate.com/discussions/articulate-storyline/articulate-360-courses-not-scoring-correctly-in-scorm-cloud-using-chrome). The course runs properly for me on IE/Edge using Articulate temp share and SCORM cloud, but failed for my LMS provider. Of course they are pointing the finger back at the course and the authoring tool. Joe is working hard to help- just wanted to update the thread and hopefully someone else has run into this issue and has a solution.
Hi Eric,
Really sorry to hear you're still hitting this hurdle. I checked in on your case, and I see that Jose recently requested your LMS logs for review. Let us know if you have any questions about sending those to us.
This discussion is closed. You can start a new discussion or contact Articulate Support.