Course Freezing for a Few, Working for Most
I have created a Storyline course, and have been getting messages that the course is freezing at certain points by a small number of people. We are trying to determine what could be the cause of this.
This is only happening on some people's computers, most have viewed, taken and completed the course successfully. Everyone is on PCs, Windows XP and using IE 8.
The slides that the freezing seems to be happening on have litle or no interactivity, and are simple text/image slides wih just an entrance animation for an image sliding in. There doesn't seem to be any reason why the course would keep freezing. There are 2 or 3 pages where this seems to be occuring primarily.
It seems to be about 10-15 people out of 100 that are experiencing the error.
We updated the Adobe Flash Player and tested that, but made no difference. The course is published for LMS (ours is Knowledge Center) and seems to upload fine. I have taken it myself several times and had no issues.
I was wondering if anyone else has experienced this and might have some ideas.