Forum Discussion
Course Marking Failed in Workday
I'm not positive if this is an Articulate issue or a Workday LMS issue. I have a course that has a pre-assessment and a final assessment. The learners must pass one or the other to get to an acknowledgement. After the acknowledgment, I have a final slide where I use the course completion trigger. Our LMS team has found that when the learners fail the final assessment and exit the course, they're seeing a message in Workday saying they've failed and need to retake the entire course instead of saying the course is incomplete.
Have you seen this with other clients that use Workday? This was new to our LMS team, but we aren't sure if this is due to the course completion trigger (I'm not tracking the assessments) or a Workday issue.
Thanks!
My guess is that you need to set your LMS Reporting to Pass/Incomplete.
If that doesn't work, could you share the setting in more detail?
I had the same problem but took Marie's advice - using the SCORM 1.2 and learners were able to return to the content without the "fail" message and able to pick up where they left off.
Hi Grant!
Thanks for sharing the feedback! So glad to hear Marie's advice helped resolve your issue! If you run into any setbacks moving forward, please let us know.
Have a great rest of your week!
Hi Wendy,
Just to add to the discussion, you can also test your course in SCORM Cloud to see if the behavior you're encountering is specific to your LMS.
You may also find the following articles helpful:
- Storyline and Studio: How to Report Completion and Success Statuses to an LMS
- Storyline 360: More Quizzing and Tracking Options
Let me know if you have any questions!
Did you ever solve this Wendy? Currently experiencing the same issue in Workday, even when the course is set to Complete/Incomplete or Pass/Incomplete. It's driving me crazy!
Hi Leah,
I'm sorry to hear that you're experiencing this issue! Have you tried the troubleshooting steps Joe shared above?
- If your course works properly in SCORM Cloud, I recommend contacting your LMS provider to troubleshoot the issue. They'll know how best to help with LMS-specific problems.
- If your Articulate content doesn't play correctly in SCORM Cloud, submit a case to our support team so we can take a closer look!
I am having the exact same issue. The course only shows half complete so the learner sees a failed message in Workday.
Hi Daisy,
Welcome to the E-Learning Heroes community!
Sorry to hear you've hit this snag. Have you tried the troubleshooting steps Joe suggested above? Please let us know if you have additional questions!
I really need clarity regarding the security of Scorm Cloud. I know Joe's suggestions make sense, but I am not sure if I can utilize the platform.
Hi Daisy!
It sounds like you had questions regarding the security of the SCORM Cloud platform.
I've opened a support case on your behalf so our support engineers can share some insight into your concerns. You should be hearing from them shortly!
Joe Donnelly is employee #1 and Customer Support Manager at Rustici, who have been maintaining the eLearning standards (SCORM, xAPI, cmi5, and AICC) for over 2 decades. Joe answered the question "How secure is our content in the Cloud?" back in 2010: Security in SCORMCloud
I talked to one of our developers about this one. Each user's content is protected from arbitrary access by means of a uniquely identified cookie which includes a signature that can only be generated by our servers, ensuring that any request for any piece of content is only fulfilled for those users who are requesting the content via our launch process and player.
SCORM Cloud is ISO-27001-certified, uses Amazon Web Services for infrastructure and CDN support, and utilizes the SANS 20 Critical Controls (20 CC) framework as their set of guiding principles for infrastructure and network security management. The SCORM Cloud Infrastructure page includes all the fine details regarding data access, privacy, availability and more.
Thank you so much for providing this information. I will share it with my IT folks.
Hello -
I am having the same issue is Workday Learning. The learner is getting a FAIL mark when they have not completed the course. It is set to completed based on the final assessment. There are 3 knowledge checks that do have results slides but are not tracked. If the learner closed out before they finish, they see a Fail.
Possibly related issue is that the course freezes if the learner fails a knowledge check then retakes and passes. It happens seemingly intermittently but almost always when a learner fails, then retakes, gets one question wrong on the first attempt and correct on the second. It will freeze before the results slide and they have to close out and come back and NOT resume, they have to restart or it will stay frozen.I tested in SCORM cloud and the course acts the same, fail if closed before completion and stalls when knowledge check failed, retaken and passed. Even when completed successfully, the failed status remains.
The course is set Passed/Incompleted. Only the final assessment is tracked.
It seems that having multiple results slides is an issue. I have also tried to change the revisit options. It seemed to work at first when set to reset to initial state, but after more testing we had the same results.
I removed all the removed all result slides except the final assessment and set to complete./incomplete and while it did not freeze, it still reports a failed status. This happened in the LMS and SCORM Cloud.This is an example of one set to pass/fail, SCORM 2004, 4th, completion set to final assessment. This has the freezing issue and failure issue.
Any suggestions are appreciated. I should note I did create a copy and publish, and I recreated all the knowledge checks. No success.
