Forum Discussion
Course Marking Failed in Workday
I'm not positive if this is an Articulate issue or a Workday LMS issue. I have a course that has a pre-assessment and a final assessment. The learners must pass one or the other to get to an acknowledgement. After the acknowledgment, I have a final slide where I use the course completion trigger. Our LMS team has found that when the learners fail the final assessment and exit the course, they're seeing a message in Workday saying they've failed and need to retake the entire course instead of saying the course is incomplete.
Have you seen this with other clients that use Workday? This was new to our LMS team, but we aren't sure if this is due to the course completion trigger (I'm not tracking the assessments) or a Workday issue.
Thanks!
Do you mind sharing your .story file or at least a screenshot of relevant points such as tracking options in Storyline, course completion triggers if any etc. What exactly would you like to happen? What would be your perfect scenario? I have not experienced the freezing issue; the failure issue is confirmed. I am willing to test it out for you to achieve what you are looking for. Although I can possibly make it work in the ScormCloud I can't guarantee that it would work the same in your LMS.
Also, very informative articles 1, 2.I appreciate your insights. The ideal scenario:
1. Learners can retake knowledge checks as many times as needed.
2. When learners close out before completing there is no pass or fail status, just In Progress.
Hi Liz!
Happy to jump in and help with this!
If you would like to allow your learner multiple attempts at answering a quiz question, select one of your question slides and navigate to the Question Tools/Design tab. There you will see Scoring with a corresponding drop-down menu for attempts. I went ahead and adjusted all of the question slides in your file to 'Unlimited' attempts.
To your second question, I can confirm you had the correct LMS Reporting settings in place as it was set to Completed/Incomplete.
While testing the file with SCORM Cloud, I closed out of the lesson after answering two questions and did not receive a pass or fail status. Just 'incomplete'.
If you notice unexpected behavior when uploading this file to your LMS, then the issue is likely LMS-based. I can confirm your revised .story file is now working as intended and I've attached a copy for your reference.
Please let me know if you need anything else!
Thanks for the insights! The questions are set to allow 2 attempts then the incorrect feedback is provided. The knowledge checks have unlimited attempts. I was also able to close and not get the Fail in SCORM Cloud and in our LMS. I believe the issue was that I had to delete the triggers to submit results on the KCs, they had been inactivated. Once I deleted the triggers it stopped failing.
The remaining issue is the course freezing when a learner completes a knowledge check and fails, then retakes it and passes. After selecting Continue on the Correct feedback layer of the final question the course stalls. The only way to unlock it is to close, relaunch and select to NOT resume. If you resume it is a blank slide and you cannot navigate. That is happening with course in SCORM Cloud as well as with the LMS. It also happens in Review 360 and even when previewing.
This is happening with other courses as well. Any help here is greatly appreciated!
Hi Liz,
The course freezing issue was caused by the storyline error (attached screenshot). I generated new result slides and triggers with the same functionality as in your original project. I tested the course in ScormCloud a few times and the freezing issue seems to be gone. The LMS reporting is set to Completed/Incomplete. The course will be marked as complete when the learner completes a quiz "Course Acknowledgement" - Pre-check. I used "Pre-check" to make sure the course is not complete if the learner select ''No" and then exit the course. Please feel free to test this out on the link below or download the attached revised .story file.
https://app.cloud.scorm.com/sc/InvitationConfirmEmail?publicInvitationId=2430ec60-0444-4d17-b2ba-e9dfcbd3dacdHi - I am experiencing the same issue on a course and I have not enabled provide course grade in Workday. This is a SCORM file saved as SCORM 2004. Workday will record the course completion but the Learner receives a failed message for Grade. The vendor has set up the LMS completion correctly.
Hi Marie!
It sounds like your LMS (Workday) is reporting learner's scores incorrectly. Sorry to hear that, but I'd be happy to assist!
A helpful troubleshooting step would be to first test your course with SCORM Cloud. Which is a virtual LMS environment we use to determine if an issue lies with a customer's .story file, or the LMS itself. If you test your course in SCORM Cloud and the reporting status works as intended, then your issue is likely LMS-based.
Please let me know if you have any more questions!
Thank you for the email. I did test the file in SCORM Cloud. The file was fine; however, the issue was it was saved as 2004 SCORM edition 3. I retested SCORM 1.2 and SCORM 2004 edition 4. Both of these files worked as expected in Workday. The chatter in Workday is that Edition 4 of SCORM 2004 works with Workday but Editions 2 and 3 can have issues.
Thanks so much for sharing your findings with us when publishing using different publishing options! I'm sure it will be helpful for others who are experiencing a similar issue in Workday.
If any other questions come up, just let us know!
Hope that you have a wonderful holiday season, Marie! 🎉
