Course not loading (loading circle runs indefinitely)... app.min.js returning 404 error until page is refreshed

Nov 20, 2018

My course (published for web) is not loading initially in Chrome. The "loading circle" spins indefinitely. Looking at the developer tools, it appears that the app.min.js file tried to load twice, both returning 404 errors.

When I reload the page, however, the app.min.js file (and the course) load fine. I can clear the cache and replicate the problem, though. So, anyone using Chrome who wants to look at the course needs to reload the page. Not ideal.

Storyline 360 version: 3.20.16814.0
Chrome version 70.x
Running on two web servers that I believe are using IIS

Here's an example course: https://ue-edurisk.com/demos/Avoiding%20Supervisory%20Pitfalls/story.html

Thanks for any help you can provide. Articulate staff, I have a support case for this already: #01593480.

3 Replies

Ashley Terwilliger-Pollard
Staff

over 5 years ago11/20/18 at 9:11 pm (UTC)

Hi Erich,

I see you're working with Abel and he's doing some testing on your project files, so I'll follow along and if anyone else in the community has thoughts to share I hope they're able to do so here.

Jo Lamontagne

over 5 years ago12/13/18 at 6:39 am (UTC)

Any updates on this, Erich? Did you manage to get this resolved? Xxx

Leslie McKerchie
Staff

over 5 years ago12/13/18 at 2:15 pm (UTC)

Hi Jo!

I popped in to check on Erich's case and it looks like he was able to identify that the network admin had set up some kind of filter that was disabling anything with "script" in the URL.

That may give you a starting point :)

Course not loading (loading circle runs indefinitely)... app.min.js returning 404 error until page is refreshed

3 Replies

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