Course not tracking for SOME students

Hi S,

Sorry to hear about the trouble. Do you know if the students encountering this problem are using the same web browser, by any chance? If it's only happening with specific students, it may be related to how they're viewing the content. If so, it may be an issue of the LMS supporting that browser, or the version of the browser being used. 

If you're able to find out what browser is being used, you should be able to communicate that to your LMS and see if they support it. If the students encountering this issue are not using the same browser, it may need further investigating.

Thanks!

Thanks Christine for the follow up.

Unfortuantely all the student's having the issue are using the same web browser.

Thanks for getting back to me!

That's actually good news. At least it narrows it down, a little bit. What browser is it that they're using?

IE 8

Please check with your LMS provider to see if Internet Explorer 8 is supported with your version of their LMS.
You may also want to review the following article, which outlines common issues pertaining to viewing and tracking content in an LMS:
http://www.articulate.com/blog/9-ways-to-troubleshoot-articulate-lms-issues/

I'm curious to see what your LMS experiences if they try running the course in that version of Internet Explorer. Please let me know how it goes.

Thanks again!

I have all ready done the troubleshooting with the LMS people on the Web browesr, Java version & flash versions. None of them seem to be the issue. Hence this post.

Ahh, I apologize. i was not aware that you had already tested for that specific browser with your LMS. If you'd like, we can take a closer look at this. Please submit a support case with our tech team. If you can, just link to this forum thread, so our technical department can see what steps have already been taken to troubleshoot the issue.

Thanks very much,

Christine

Thanks, submitting a ticket.