We are running a number of different courses on our LMS that are created with Storyline and our biggest issue seems to be users completing courses and not receiving a completion on the LMS. Has anyone else come across this? is there any potential workarounds?
Hi guys, thanks for your feedback. We pretty much always track using quiz results from a results slide and we have tried publishing to both SCORM 1.2 and 2004. We have also tried a number of different LMS reporting statuses. The LMS we are running is Training Partner. The failure to complete seems to be so random that testing on SCORM Cloud would be of no value because we can't even recreate the situation ourselves on our LMS.
Hi Gerry, we are in the process of trying to look at our data a little closer to pin point some of this stuff but we aren't quite there yet. Do you think network congestion could be responsible for the issue?
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Hi Dave!
Be sure that you are following the directions here for publishing to LMS.
How do you have your tracking set?
Are you seeing the same results if you test this in SCORM Cloud? This will help you identify if it's your project or the LMS.
And, also, what LMS are you using and to what standard are you publishing to (SCORM 1.2, AICC, SCORM 2004, Tin Can?).
A fellow LMS user may chime in if they know the LMS, the LMS version, and the standard being published to.
Hi guys, thanks for your feedback. We pretty much always track using quiz results from a results slide and we have tried publishing to both SCORM 1.2 and 2004. We have also tried a number of different LMS reporting statuses. The LMS we are running is Training Partner. The failure to complete seems to be so random that testing on SCORM Cloud would be of no value because we can't even recreate the situation ourselves on our LMS.
Makes it hard for diagnosis that's for sure :) Let us know if you need further assistance and good luck with your testing.
By chance are the completion problems happening only at certain locations or at certain times of the day?
Hi Gerry, we are in the process of trying to look at our data a little closer to pin point some of this stuff but we aren't quite there yet. Do you think network congestion could be responsible for the issue?
Possibly. Or network latency. Maybe a "too-busy" LMS.
These things, especially network, are increasingly rare, but they do happen from time to time.
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