Courses not opening in Articulate Mobile Player on iPad since iOS 13 update

Hi Everybody,

I am wondering if articulate mobile player is still useable on iPad since the iOS 13 update. My links will no longer open in articulate mobile player. The courses play, but as web versions which means I cannot use them offline. 

Has anyone else come across this?

Helena 

11 Replies
Salomé Desanges

Hello,
We have the exact same issue, my colleagues and I just updated our ipads and we cannot open our Review 360 links in the mobile player. It's a pity for us because our trainers use our module in offline mode.
Anything new since last week ?

UPDATE : Links are working in Chrome but not in Safari, maybe Safari is not "letting know" Review 360 that the device is an ipad ?

Helena Bidder

Hi,

Mine is working now. However, I spent a bit of time on the phone to Apple about something else and lots of settings were changed in the process. I can’t be sure which of those settings did the trick regarding the articulate mobile player. The settings that they were looking at were to do with safari and emails. I would recommend ringing them though, as there is a ring back feature and I didn’t wait more than a minute. Good luck!

Best wishes

Helena

Leslie McKerchie

Hi Tony and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know that you're running into an issue. I can see that you worked directly with Lianne and she's shared your support case for further investigation on this issue.

I've added this conversation to the report as well so that we can share any updates we have with you here.