Courses not opening in Articulate Mobile Player on iPad since iOS 13 update

Oct 04, 2019

Hi Everybody,

I am wondering if articulate mobile player is still useable on iPad since the iOS 13 update. My links will no longer open in articulate mobile player. The courses play, but as web versions which means I cannot use them offline. 

Has anyone else come across this?


21 Replies
Salomé Desanges

We have the exact same issue, my colleagues and I just updated our ipads and we cannot open our Review 360 links in the mobile player. It's a pity for us because our trainers use our module in offline mode.
Anything new since last week ?

UPDATE : Links are working in Chrome but not in Safari, maybe Safari is not "letting know" Review 360 that the device is an ipad ?

Helena Bidder


Mine is working now. However, I spent a bit of time on the phone to Apple about something else and lots of settings were changed in the process. I can’t be sure which of those settings did the trick regarding the articulate mobile player. The settings that they were looking at were to do with safari and emails. I would recommend ringing them though, as there is a ring back feature and I didn’t wait more than a minute. Good luck!

Best wishes


Leslie McKerchie

Hi Tony and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know that you're running into an issue. I can see that you worked directly with Lianne and she's shared your support case for further investigation on this issue.

I've added this conversation to the report as well so that we can share any updates we have with you here.

Gonzalo Rosetti

Hi, Leslie!

It looks you are a fortunate to access the courses on the AMP.

I also tried the tip Salome suggested but Safari did not open the course as it used to do.

As to your question, I tried hitting both buttons before sharing the screenshot but I got the same blank screen with both.

I guess a new update is what we need. Any plans to do so?  As we are all used to running the apps offline after downloading them from the app stores. (And so are our clients).



Helena Bidder

Hi Everybody,

I just got off the phone with Apple support to see if they had a record of what we changed in settings for my iPad and unfortunately they don’t. They did say that ringing them directly is your best bet, as they can screen share with you and help you to find the problem - this worked for me. The number is 0800 107 6285. Also make sure that you are up to date with the operating system.

Best wishes


Daniel Myers

I was able to move forward with the solution recommended by Salome, but I wanted to see if there was anything in the works to improve this for the users?

After turning off the "Desktop" setting in safari, I had to Press and Hold the "Launch" button. Then drag over so it opens up another instance of safari, THEN it gave me the option to "open in Articulate mobile Player"

So while technically functional, not an intuitive user experience.

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