Custom player tab not revealing content

Hello,

I created a custom tab in my course player called "Help". I completed the trigger wizard for this tab--told SL to lightbox a certain slide when users click on the tab. I currently have the Help tab content (the content that I want lightboxed) in a standalone scene. The problem is, when I preview this, nothing's happening. The default Resources and Glossary tabs are working fine. What am I missing?

Can someone help?

Kate

3 Replies
Ashley Terwilliger-Pollard

Hi Kate, 

You should be able to use them when previewing, I just tested it on a Storyline project and the tab worked and opened up my lightbox. If that's not working for you I'd suggest conducting a repair of Storyline after confirming that you're following these guidelines for working on your Storyline files:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.