Custom player tab not revealing content

Hi Kate,

Hard to say without taking a look. Would you be able to upload a couple slides for the community to look at?

Hi Rebecca,

Thanks for the reply.

I think I may have figured it out...

It seems custom player tabs only work when published, but not while previewing. I didn't see that mentioned in any of the tutorials, but perhaps I overlooked it.

I'm happy it was such an easy fix!

Thanks again.

Kate

Hi Kate, 

You should be able to use them when previewing, I just tested it on a Storyline project and the tab worked and opened up my lightbox. If that's not working for you I'd suggest conducting a repair of Storyline after confirming that you're following these guidelines for working on your Storyline files:

• Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
• Avoid using special characters, accents orsymbols in your file names.