Deactivate Storyline

Is there a way to manage your Storyline 1 registration via the web or your profile like other software?

I had Storyline 1 on a system that was stolen. I would like to unregister my storyline on it, so I can start using it on my new system. How do I go about doing that? I figured the only way was through the support request. 

Have you guys though of allowing the user to manage their registrations via an account? 

Thank you for your support,


1 Reply
Ashley Terwilliger

Hi Anthony,

If you are needing assistance with your Storyline license and have reached the activation limit you'll want to connect with our Support team here. 

As far as managing the licenses yourself online, I could see that being a really useful set up. As you can imagine, a number of people don't follow the "register now" prompt and therefore we don't have as much data as we'd like - since the person who purchases the software may not always be the end user. We're always looking at ways to improve that though - so keep the good ideas coming!