I am currently building a series of modules that have a bespoke button set. The client wants these to be placed at the bottom of the slide.
Problem is, when they are placed there, they are not active. Moving them up a little bit into the slide then makes them active, as does adding the built in navigation buttons. I understand this has been previously raised and was called 'dead space'.
I see that you are using the Classic player. Is there a reason for this? In the past the main reason was because it supported Flash, which no longer applies.
I use the Modern player exclusively now and haven't ever seen an issue like this. I routinely include custom navigation at the bottom of the slide.
Try switching to the Modern Player and see if you still have the same issue.
I would highly encourage your client to considering making the move to the Modern player. All of the latest accessibility features are only in the Modern player, I believe.
We experienced some reluctance to move the Modern Player at first as well. But it quickly became the preferred experience, especially if mobile is a priority at all.
But I think if you're stuck with the classic player... you might be out of luck. :(
Thanks for bringing this to our attention! Do you see this issue in all of your projects in Storyline 3 when using the Classic Player?
I've tested this on my end, and I do not see this behavior in Storyline 3 when removing all of the Player controls. I've attached my sample file to this reply.
Can you let me know how this course appears on your end?
Your file works for me. It happens in about a third of the projects I've opened and tested. Commonality seems to be a background on a slide master - I did report a bug a couple of weeks ago about shapes on slidemasters appearing at the back but behaving as if at the front. May be a similar issue (I thought I'd found a workaround).
Thanks for letting us know that the file Lauren shared works for you as well, and I appreciate you finding the common denominator.
I'd like you to share one of your .story project file with the problematic slide master background with our support engineers. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Looks like it has been a year since anyone posted on this but I am experiencing the same issue. Dead zone at the bottom of my slides which goes away if I enable the player buttons.
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look at the dead zone behavior you're experiencing? We'll delete it as soon as we're done troubleshooting.
9 Replies
I see that you are using the Classic player. Is there a reason for this? In the past the main reason was because it supported Flash, which no longer applies.
I use the Modern player exclusively now and haven't ever seen an issue like this. I routinely include custom navigation at the bottom of the slide.
Try switching to the Modern Player and see if you still have the same issue.
Hi Erin,
Thanks for your help.
the client I am working with has a suite of modules that have been built in the classic player and they want me to maintain that design style.
..........and yes it does not happen in the modern player.
I would highly encourage your client to considering making the move to the Modern player. All of the latest accessibility features are only in the Modern player, I believe.
We experienced some reluctance to move the Modern Player at first as well. But it quickly became the preferred experience, especially if mobile is a priority at all.
But I think if you're stuck with the classic player... you might be out of luck. :(
I'm also having this problem as we're on Storyline 3 and it only has Classic player.
Hi Alan!
Thanks for bringing this to our attention! Do you see this issue in all of your projects in Storyline 3 when using the Classic Player?
I've tested this on my end, and I do not see this behavior in Storyline 3 when removing all of the Player controls. I've attached my sample file to this reply.
Can you let me know how this course appears on your end?
Hi Lauren,
Your file works for me. It happens in about a third of the projects I've opened and tested. Commonality seems to be a background on a slide master - I did report a bug a couple of weeks ago about shapes on slidemasters appearing at the back but behaving as if at the front. May be a similar issue (I thought I'd found a workaround).
Thanks for letting us know that the file Lauren shared works for you as well, and I appreciate you finding the common denominator.
I'd like you to share one of your .story project file with the problematic slide master background with our support engineers. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
Looks like it has been a year since anyone posted on this but I am experiencing the same issue. Dead zone at the bottom of my slides which goes away if I enable the player buttons.
Hi Robert,
Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look at the dead zone behavior you're experiencing? We'll delete it as soon as we're done troubleshooting.