Dial Interaction Locking Up

Mar 28, 2019

Hey guys, strange question.

I have dial interaction as my only slide that will have three options (30 Days, 60 Days, and 90 Days) that the user can freely turn (180 degrees) to get a picture corresponding to the options. I've created triggers to navigate to the layer and states that corresponds (30, 60, 90) at certain points of the 'turn'. The dial works and changes layers/states when the mouse is clicked and held down while turning the dial. However, when I let go of the mouse on the 90 Days section of the dial, I am no longer able to move at all and the interaction locks up completely. It doesn't happen when you turn and unclick your mouse in the 30 and 60 Days parts of the dial- you can still navigate around. I've set everything to 'Reset to Initial State' and still am a bit perplexed. I hope I've done this description justice- any help would be much appreciated!

11 Replies

Alyssa Gomez
Staff

5 years ago03/28/19 at 7:04 pm (UTC)

Hi there, Discover U!

Happy to help you solve this! I haven't seen a dial lock in place before, so I'm curious to have a closer look at your file.

Would you be willing to share this slide with me? You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done taking a look.

Thanks!

Michael Hinze

5 years ago03/28/19 at 7:11 pm (UTC)

Maybe there is an object (even if it is the transparent portion of an object/image) on that layer that covers the dial on the baselayer?

Michael Blaise

5 years ago03/28/19 at 8:48 pm (UTC)

I'll send to you privately Alyssa- thanks for taking a look.

Michael- I've taken a look at what might be covering it, with nothing coming up. Thanks for the suggestion!

Alyssa Gomez
Staff

5 years ago03/28/19 at 9:50 pm (UTC)

Hi, Michael! I checked for your file, but I'm not seeing it under your Articulate ID. Let me know when you send it my way so I can be sure I've got it!

5 years ago03/28/19 at 10:01 pm (UTC)

Hi Alyssa, I uploaded the file using the private link that you sent. Please let me know if you don't receive. Thanks much!

Michael

[cid:

Alyssa Gomez
Staff

5 years ago03/29/19 at 3:54 pm (UTC)

Got your file, Michael! I'll reply back to you in your case as soon as I'm done testing it. Stay tuned! 😁

Ryan Pickett

almost 5 years ago06/12/19 at 2:27 pm (UTC)

Did this ever get resolved? I'm on the edge of my seat here! ;)

Ryan Pickett

almost 5 years ago06/12/19 at 2:30 pm (UTC)

Actually, I'm also having an issue with a dial interaction locking up. I have a slide with a dial on it, which works fine if I preview only that slide. However, if I preview the whole scene, when I get to that slide the whole preview locks up, and I just get an eternal spinner. I can't move the dial, or do anything else, for that matter, other than close the preview.

Anyone experience a similar issue?

Katie Riggio
Staff

almost 5 years ago06/13/19 at 3:54 pm (UTC)

Hello, Ryan. Now I'm on the edge of my seat! 😀

Looking at Michael's case: I see Alyssa isolated the behavior to a layer with a scroll panel that covered the dial, preventing learners from clicking on it.

However, if you see a spinning wheel: That typically happens when there's a corrupt element on a slide. Do you have the same issue when you import all the slides into a new Storyline file?

If you're able to share the troublesome slide with me for testing, that would be gold! You can send it privately to me by using this link. I'll give it a test and will delete it as soon as we sort what's causing this.