Difference in scores

Jul 27, 2015

I'm having a problem with scores in my quiz. There are 10 questions with an 80% pass mark. So, the score is a round percentage score BUT the LMS records the score to two decimal places i.e the LMS record 77.77. Anyone know why this happens and how it can be resolved? Also, if a user scores 77.77, they can print their completion certificate, even though they haven't scored 80% in the LMS and it is still recorded as incomplete. I have some stressed learners. Can anyone help? 


11 Replies
Ashley Terwilliger-Pollard

Hi Garry, 

Is the certificate generated by your LMS or is it the option you can set up in Storyline? The latter is allowing that based on where you've put the "print button" and if you've only included it on the success layer than it'll be available if the user reaches the passing score as set in Storyline. 

If you're LMS is having difficulty calculating the score, you may also want to look at testing it in SCORM Cloud as it's an industry standard to test LMS output. 

Garry Gent

Hi Ashley,

Thanks for your reply. The Certificate has been set up in Storyline and the print button is only accessible if the learner achieves 80% or higher. So if they can only print the certificate if they pass.

If, after successfully completing the course, they go back into the training, the status shows as incomplete - status is not retained. Is this likely to be a problem with the Storyline file or the LMS?

I will try testing in Storm Cloud, thanks for the tip. Any idea where the problem may lay? The SCORM file/ setting in Storyline/ LMS???

Kind regards


Bhumija S

Hi Phil, 

All questions in my quiz score the learner 10 marks each. Is that what you meant, that some questions have a different score?

I have a 35 question bank, of which 10 get pulled each time someone takes the quiz. each question is supposed to score them 10 marks each. 

Any other suggestions? I hope Gary or Ashley see this thread soon. 

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