I'm building a course for mobile devices, and I use the down state as an integral part of my course. I tested it on the computer, and the down states work as intended. But when I tested it on my android, none of the down states work. I know mobile doesn't have hover states, but does it also lack down state functionality?
I was using chrome. A coworker tested it on apple in the safari browser, it still didn't work.
However, I tested your sample file on my android (in the chrome browser) and the down state did work. I'm not sure why the down state doesn't work in my file on mobile. I'm using images, instead of shapes or buttons, with down states that show a text box. On other slides, when the user presses down on an image, it changes the state of another image. It all works correctly in storyline and on a computer, but not on mobile.
Thanks for those details! I'm glad to hear my sample file worked on your device. I'd be curious to have a closer look at your file. Would you mind sharing it with me in a new thread comment?
If you'd rather keep it private, you can send it directly to our Support team here.
Here's a slide I made that shows both of the ways I'm using the down state in my course. One way is that the blue box should read 0v whenever the black probe (rectangle 7) is down, and the other way is that the image in the bottom left corner should have a text box appear when it's down.
Hi Stephanie, thanks for the sample file! We tested this on Android, and the down state for the image with the text box and the black probe "0v" state work well.
Can you test this link on your Android and let me know if it works for you?
The link you shared in your last comment DOES work, which makes me think the problem is how I'm publishing the course. I published it to web, zipped it within the storyline "Publish Successful" popup, then upload the zipped file to tempshare.articulate.com, then send the link to my phone and test it.
When published like that, the down states do NOT work. Did you publish it differently?
Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.9.13567.0 in the bottom-right corner.
I published my course using the latest version of storyline, but the down state is still inactive when used on mobile. I even had someone else publish it using the latest version, but the down state still didn't work on mobile.
It seems you published using storyline 360. Perhaps this down state issue is a Storyline 3 bug?
You're right, Stephanie. I'm seeing the problem in Storyline 3, but it seems to work well in Storyline 360. I'd like to have our Support Engineers weigh in, so I'm going to share your file with them. Keep an eye out for an email from our team!
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Thanks for reaching out Stephanie! You should be able to see the button's down state on a mobile device. What browser were you using on your Android?
Can you test this sample file and let me know if you can see the down state there? I'll be standing by!
I was using chrome. A coworker tested it on apple in the safari browser, it still didn't work.
However, I tested your sample file on my android (in the chrome browser) and the down state did work. I'm not sure why the down state doesn't work in my file on mobile. I'm using images, instead of shapes or buttons, with down states that show a text box. On other slides, when the user presses down on an image, it changes the state of another image. It all works correctly in storyline and on a computer, but not on mobile.
Is this a bug in my file?
Hi Stephanie,
Thanks for those details! I'm glad to hear my sample file worked on your device. I'd be curious to have a closer look at your file. Would you mind sharing it with me in a new thread comment?
If you'd rather keep it private, you can send it directly to our Support team here.
Here's a slide I made that shows both of the ways I'm using the down state in my course. One way is that the blue box should read 0v whenever the black probe (rectangle 7) is down, and the other way is that the image in the bottom left corner should have a text box appear when it's down.
Hi Stephanie, thanks for the sample file! We tested this on Android, and the down state for the image with the text box and the black probe "0v" state work well.
Can you test this link on your Android and let me know if it works for you?
The link you shared in your last comment DOES work, which makes me think the problem is how I'm publishing the course. I published it to web, zipped it within the storyline "Publish Successful" popup, then upload the zipped file to tempshare.articulate.com, then send the link to my phone and test it.
When published like that, the down states do NOT work. Did you publish it differently?
Strange, that's exactly what I did!
Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.9.13567.0 in the bottom-right corner.
I'm using Storyline 3 v3.0.10762.0
Ah, I see! We've released a couple of updates to Storyline 3 since that version--now we're on 3.2.13213.0.
Can you download the latest update here, and then republish the file? Let me know if that does the trick!
It will take a while for me to get the update approved and installed on my work computer. Once I have it, I'll test it and let you know the results.
Thank you for all your help so far!
Hi Alyssa,
I published my course using the latest version of storyline, but the down state is still inactive when used on mobile. I even had someone else publish it using the latest version, but the down state still didn't work on mobile.
It seems you published using storyline 360. Perhaps this down state issue is a Storyline 3 bug?
You're right, Stephanie. I'm seeing the problem in Storyline 3, but it seems to work well in Storyline 360. I'd like to have our Support Engineers weigh in, so I'm going to share your file with them. Keep an eye out for an email from our team!
Just checked in on your case, Stephanie! I can see Cleo is testing your file now. You should hear back from him soon!
This discussion is closed. You can start a new discussion or contact Articulate Support.