Drag Drop correct showing incorrect when reviewed

Aug 06, 2014

I have a drag drop question that provides “Correct” feedback when answered correctly. When you review the questions after completing the quiz from the Results page, it shows “Incorrect” banner across the bottom. Does anyone know what would be causing this and how to fix it? The file is attached. I have marked the correct items for the blue bin with a blue border for testing purposes.

10 Replies
Ashley Terwilliger-Pollard

Hi Cheryl,

You'll want to change the revisiting properties for your question slide from "reset to initial state" to "resume saved state" and then the review will work as expected and show the correct banner. Currently it's acting as if the user hasn't provided the correct answer and therefore showing the review as incorrect.

Hope that helps!

Ashley Terwilliger-Pollard

Hi Cheryl,

I've been testing your course this afternoon and see the behavior you described, but I can't pinpoint something that has caused it. I'm not seeing the behavior when setting up a new drag and drop story. I also tried importing your file into a new Storyline project to resolve any odd behavior and removing all your triggers besides the submit trigger and the behavior persisted on your file. I'd like to know more about how you set this up and ensure you're following along with these guidelines for working on your Storyline files:

Could you let us know if you're able to recreate this behavior on a brand new file after ensuring you're working on your local drive as mentioned?

Cheryl Theis

I worked with Cleo in Articulate Support and a solution was found. I did have to create a new Result page after doing the fix. Below is the fix:

To address the issue with the submit button not working, please do the following:

1) Go inside the Question Bank and edit the Drag and drop question by selecting "Edit Drag and Drop".

2) Select Feedback and set it to "None, then set it back again to "By Question.

3) Select Score and set it to "None", then set it bak to "By Question".

4) Select Save & Close, then republish and test.

I hope this helps others who run into the same problem.

ruth schnabl

Hi everyone,

I have a follow-up question about the review quiz issue. If you choose "resume saved state" it will let learners review the quiz with correct or non-correct displayed, but it won't allow learners to retake the quiz, for which you need the slide to be reset to initial state, right? Does that mean you have to give them the option to either review or retake?

Vincent Scoma

Hi Ruth,

Happy to help here! 

When adjusting the Slide Properties for a slide, they mainly help you decide how objects will behave when learners revisit the slide: 

Resume saved state

Use this option if you want the slide to always remember its previous state. In other words, this lets learners pick up where they left off if they return to the same slide later.

For example, if the learner was in the middle of a video when they navigated away from the slide, the video will resume where it left off when they return to the slide.

Reset to initial state

Use this option if you want the slide to always reset to its initial state when learners return to it. It'll restart from the beginning of its timeline, and interactive objects will return to their initial states.

Automatically decide

This is the default option. Storyline will decide whether to resume the slide or reset it based on the objects it contains. Here's the logic:

  • If the slide has only simple objects—text, images, audio, video, etc—but no interactivity, Storyline resets the slide to the beginning of its timeline.
  • If the slide contains interactive elements, such as buttons or other objects that have a visited/selected state, Storyline resumes the slide where it left off previously.


If you would like learners to retake a quiz, you could apply a Retry Button on your results slide. For example, if a learner doesn't pass a quiz, this button will allow them to retake the quiz. You can find more details about setting this up here: 

I hope this helps and please let us know if you have any questions! 

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