Editing video-Playback time is off

Dec 17, 2013

Lindsay Sterling
By Lindsay Sterling

Hi,

I did a Screen Recording from Articulate Storyline Update 3. I have my screen recording (video/audio) in the timeline. What I want to do is add a circle and caption and certain points in the video to highlight what I am clicking on in the video. I know how to do this. The problem is that if I stop the video at (for example) 27 seconds to add my items in, the click play on the timeline to watch the video and see when the next time is that I need to add my circles and captions, the audio does not start where it should. It will skip ahead. What I mean is, that at 27 seconds I am speaking in the video saying "click on the goals link..." and after I stop the playback in the timeline, then start it again, it seems to have a delay so then the words "click on the goals link" is now playing at 32 secons. This is a huge problem as I am trying to line up all the items I am adding to the video. I have a tight deadline this week and need to get this done.

Any help would be much appreciated! Thank you!

2 Replies
Lindsay Sterling
over 10 years ago12/17/13 at 8:30 am (UTC)

Another thing I'd thought I'd add is that when the player messes up when playing back in the timeline and the audio jumps ahead to where it should not be, when you get to the end of the video it won't play that last however many seconds that it skipped ahead. It's like it's not there so you can't match anything up on your timeline. If you put the playhead to the very beginning of the timeline and play the video through without stopping it is all there, but it makes it very hard to edit.

Please help!

Thank you!

Ashley Terwilliger-Pollard
over 10 years ago12/17/13 at 1:29 pm (UTC)

Hi Lindsay and welcome to Heroes! 

It sounds like some odd behavior in your Storyline file, so can you confirm:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.

Also, I'd suggest conducting a repair of Storyline if the behavior continues. If you're still experiencing some difficulty after the repair, can you share your .story file with us here? 

This discussion is closed. You can start a new discussion or contact Articulate Support.