3 Replies
Ashley Terwilliger-Pollard

Hi Brian,

I had to have hope that the error may tell me something....

In regards to it being a browser issue, it could be the browser itself, the flash version it's running or if Javascript is enabled, and since it sounds like it's not happening to everyone it's likely something user specific. If you're looking to gather all their information at once, I like to use the site supportdetails.com for a quick snapshot. 

There are some known reasons why the email trigger may not work, and they're generally user set up specific (or email program specific). 

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