When our staff complete their e-learning it sometimes records as unsuccessful even though it is published as complete/incomplete. The triggers i have added always say go to next slide at the end of the course because I can't find a way of ending the course. Can anyone help me with this?
Not sure if I'm understanding your question correctly - but if I am, then perhaps this would help. When you go to publish, have a look at your Reporting/Tracking options. In Tracking, there is an option to track the number of slides viewed. For it to be recorded as "completed," the default is that the user must have viewed all of the slides. I will usually change this to at least 1 less, just in case the user doesn't exactly get to the "end" of the sides.
Thank you for responding so quickly. I have set the courses as completed in publish but for some reason it still doesn't record them in the ELMS correctly. I'll try changing the number of pages to one less.
I wondered if there was somewhere in the trigger section to select 'exit the course' but I couldn't find anything.
There is an exit course trigger, if it is intermittent it is likely a users browser that is the issue, often IE9, 10, 11 will not pass completion correctly
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Not sure if I'm understanding your question correctly - but if I am, then perhaps this would help. When you go to publish, have a look at your Reporting/Tracking options. In Tracking, there is an option to track the number of slides viewed. For it to be recorded as "completed," the default is that the user must have viewed all of the slides. I will usually change this to at least 1 less, just in case the user doesn't exactly get to the "end" of the sides.
Thank you for responding so quickly. I have set the courses as completed in publish but for some reason it still doesn't record them in the ELMS correctly. I'll try changing the number of pages to one less.
I wondered if there was somewhere in the trigger section to select 'exit the course' but I couldn't find anything.
There is an exit course trigger, if it is intermittent it is likely a users browser that is the issue, often IE9, 10, 11 will not pass completion correctly
Thank you very much. This is very helpful
Thanks for this reply - helped me massively!
Glad to see that this thread was able to assist you as well Rebecca :) Thanks for popping in to share.
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