Engage Interactions Not Playing in Frame
Aug 13, 2013
I have a storyline project into which I imported a few Engage interactions. In most cases, they play within the Storyline player frame perfectly. However, I just discovered that on one of our test machines, the interactions play in the course window, but over the frame of the player. Has anyone seen this before? Any tips to resolve? We cannot find any settings that differ between this one machine and all others. See below for examples of the typical appearance and the incorrect one (gray bars are just blocks of proprietary data).
Typical:
Incorrect:
3 Replies
Hi Meredith and welcome to Heroes!
Have you checked that the machine's dpi is 96?
If your display setting is at dpi 96, would you be able to submit your file to us privately so that we could take a look?
Thank you Ashley! I did a little poking around display settings and that led me to the issue. I was viewing at 125% - setting back to 100% solved for it. Curiously, this only happened to me in one project and not others, but I am thrilled to have a solution!
Thanks Meredith for the update! I typically only experience problems with my display settings for Engage or Quizmaker - not Storyline, so maybe that's why you only had it on one project too.
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