Erratic 360 Quiz Result Outcomes.
Jul 17, 2017
Similar problem(s) as other posts for Results issues but possibly more erratic. Triggers are correct on the Retry and Review but when the Retry is selected the answers were not reset to the original state if the learner failed the quiz.(changed the state to "return to initial state, then tried automatically decide, etc") I replaced the Results screen many times leaving all of the triggers untouched. When I preview the entire course, it opens to the Quiz start every time. When I publish for SCORM and a separate publish for AICC, I get different results. I just renamed the course and placed it in a new local directory folder and then updated the 360 software. Same problems. I went back in to the question screens and changed all questions to receive feedback (forcing a passing grade). Results screen works correctly except now a few of the questions will not advance to show the feedback screen. I can only advance and receive feedback if I change the answer to the correct selection. Any and all help would be greatly appreciated. Thanks. PS - this is a simple 50 screen course with one 10 question assessment using all triggers out of the box without any custom triggers.
8 Replies
I found two errors that I overlooked - the start flag for the course was somehow removed/moved to the Quiz. When I changed my quiz questions to 'feedback by question' i removed the third statement 'try again' thinking that it wouldn't matter but it does, That is now cleared up but I am still having difficulty with the Results issues.
Hello David! Glad to see you are making some headway and thanks for sharing those updates.
Would you be able to share your .story file so that we could take a look at the issue that is happening with your results slide?
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Leslie - is there a way for you to review the courses but delete them from public view first? I do not wish to break client confidentiality. Thanks.
Hi David
you've uploaded them to a public forum - if you want them done privately you should submit a case and edit your post above to delete them.
Hi David - Looks like Wendy has popped in to assist you here.
It looks like you got your response above, which I assume had your course, removed. I also see your support case, so I'll take a peek to see if I can assist you.
Thanks for your help Leslie. I had the reset to initial state triggers set on the Retry button on both the Success and Failure layers. I thought that doing the reset on the layers was sufficient - your note said that the Results slide had to be reset also. Is my understanding of your note correct?
Hi David!
I guess you received my response via your case along with the image and file upload?
You are correct, the results slide must be re-set to reset the answers in the quiz. The reset on the layers, simply controls what those look like upon revisit.
Hope I was able to help you out :)
Thanks again - my mind is clear now.
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