Error after editing audio
Oct 19, 2020
Heyo!
Been working with Storyline for a few months and I'm wondering if anyone else is getting the error of their audio. Importing it is no problem and I can open it to work on it. However, when I save it afterwards, I get this. This is about the 12th time I've seen this today. I've restarted my laptop, I've closed Articulate and walked away and came back. It seems to really hate 1 of say 8 layers on a slide and then super randomly on other ones.
It's really frustrating and I'm so close to being completely finished this epic course. But I need my audio to save!
I appreciate your time and help ladied and gents, you are saving my brain
7 Replies
I see that alot, guess I'm used to it. I try to save my audio in mp3 format, I seem to get the fewest of those crashes with mp3, but they still happen.
Send the .story and the audio file that is causing the crash to support@articulate.com
Hi Nena,
I'm sorry to hear this error keeps popping up! I've opened a case on your behalf to connect you with a support engineer to take a closer look at your file.
Feel free to share it using your personal upload link here, and our support team will reach back out after they're done testing!
This has started happening to us a lot. Everything is fine until we edit audio and save the change. At some point after editing audio, with or without a visible error, the audio won't play on the timeline (and may not be visible on the timeline). Before the update this morning, when this happened I could save my file, exit Storyline, close any unneeded applications and files, restart Storyline and open the file. Sometimes I would need to preview a slide first, but then all would be well. But today I'm not able to hear the audio on the timeline after this lucky pitcher's sequence of actions. Help please.
Restarting my computer fixed it yesterday, but now I have a slide with 2 audio tracks (narration and music) and I can't hear the music. It was working in the unpublished course, then I published the course and not only does the published version not have music, now I can't hear the music on the unpublished slide.
Hi, Alison.
I'm happy to help you troubleshoot the audio in your project! Are you comfortable sharing the .story file either publicly here or privately through a support case so we can see what's happening?
Hi Maria, I imported all of the slides into a new project and that solved the problem. Thanks.
I encountered this again. Since the audio tracks on this slide were all narration at different times, I chose to rerecord as one audio file so I wouldn't have to recreate the entire project.